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Password reset is not working


Password reset is not working

I am trying to login to my att app and it is not letting me reset my password. I have tried answering security questions and having a text sent with temporary password but it keeps saying I've exceeded my limit on both. 

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Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎02-04-2019 12:58 PM

Re: Password reset is not working

Hello @Sunshine1604,


We can definitely provide you with some more information about Resetting your password for myAT&T. Your User ID is locked after 6 unsuccessful login attempts are made within a 24-hour period. You will be able to perform the password reset again after 1 hour. Let us know if you have any further questions or concerns.


Sean, AT&T Community Specialist

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