03-10-2015 8:59 PM
Solved by: Go to Solution.
- edited 06-02-2017 11:58 AM
Perhaps you are negating the issue, ATT has zero ability for any person(s) to prove or even mention fraud took place. This is not as much for my benefit as it is for the company. Let me ask this if it were your company and your rear on the line at every shareholder meeting to explain profit and losses would you want the shrink/loss/fraud portion of the statement to improve or degrade? After you answer that, how can it when your customers are the ones causing the loss. Sure they have already built the network they use but any call they wish to send out of the country is charged by pennies a minute with CLEC's paying on average of 3 cents per minute. The money is lost so you, their customer now pays. You're are correct, it doesn't bother me anymore. Thinking of it this way, you are paying in the end not me.
Thanks for the smile 😉
06-02-2017 12:12 PM
Yes, they do. For their own customers, on their own account. Just as your credit card company takes care of you, ATT can only care for its own. Everything has to be done through the proper channels.
12-14-2017 4:37 PM
I believe AT&T has had a major security breach. Our online account was hijacked and someone changed our online password, added an authorized user and went in and upgraded mine and my wife's lines to iPhone 10's... Of course our phones quit working and we both spent 4 hours each on hold because the fraud department is extremely busy.
When my wife was in the shop, 3 other people were there complaining of the same problem.
I know we didn't give our security info to anyone yet we were hacked??? If you try and erroneously enter the password 3 times your account gets blocked, making it virtually impossible to 'hack' the online account. And, since our account was never locked, either there was a security breach(hacking of ATT information on a mass scale) or an internal person compromised our personal information... in either case, this is a breach of security. Since there were 3 other people in the shop at the same time, and it took over 4 hours on hold because their fraud department is soooo busy, I really suspect that AT&T was hacked and they are not being honest with the public... perhaps because it's the season...
In any case, we were told by the fraud department that they would reverse the charges for the phones... still to be seen... but that we needed to contact all the credit bureaus and change our email accounts and any other passwords that may be the same. Also they told us that all of our personal information had been compromised.
So we have to do all this work spending many hours to correct their screw up... once we are through this and verify that we are not being held responsible for this fraud, we will be exiting AT&T services forever.
Very unhappy premiere customer.
12-28-2017 7:47 PM
my account was hacked and someone across the country ordered an iphone x. and apparently no one ever answers the phone at the fraud dept, if it even exists, so the only way i could deal with it was to call fedex and have the order returned to sender. and it worked. at&t would have been liable for $1200 if they'd gotten it, so it looks like i saved them some money. and no, i never was able to speak to anyone at fraud. but billing sure answers the phone....
11-04-2019 12:15 AM
Wireless account got Hacked twice! ATT fraud dept is helping hackers.
My phone line that had been suspended still got hacked which caused ATT to shut down our other working line. After struggling with overseas customer support for may days and hours each time we called with no result. We had the same problem of customer service and the fraud office would not talk to the spouse whose name was on the account because one of the phones belongs to that person and the other spouse just happened to be out of the country. It seems like the hackers know about it. Finally, I spoke with the Fraud department which is closed during the weekend. The account was restored but we had to take the phone to ATT authorized dealer to have the SIM card replaced. We thought our days of problems were over. No, not at all. Now, our other wireless phone has unauthorized long-distance international calls for a total of over $26,000. Yes. I am not exaggerating it. I called the overseas call center for att and I was told to speak to the Fraud department again. It happened on Friday evening when that office closed. so I have to wait until Monday and let the hacker keep making those expensive international calls. Folks! ATT quality service is down the gutter. I have switched my Intenet and other services from ATT and I will do the same with wireless as well as soon as I get settle this unwanted and undeserved mess. I have been a customer of ATT for over 10 years. Sad! 👎