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Posted Mar 29, 2012
7:42:19 PM
No info at OLAM

For two days now when i log into OLAM, there is no tab/button to check online usage. The is a heading for group usage, but NO button to click on.

What's up. Anyone else have this problem. I have logged out and on several times, but get the same screen after logging in, with NO button.

The more they "UPGRADE" the website, the worse it gets.

You would think a multi billion dollar company could hire a High School kid who could set up their website.

For two days now when i log into OLAM, there is no tab/button to check online usage. The is a heading for group usage, but NO button to click on.

What's up. Anyone else have this problem. I have logged out and on several times, but get the same screen after logging in, with NO button.

The more they "UPGRADE" the website, the worse it gets.

You would think a multi billion dollar company could hire a High School kid who could set up their website.

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Apr 2, 2012 7:01:18 AM
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Former Community Manager

Are you still experiencing this issue? I logged in with Chrome, IE and Firefox this morning and was able to see my usage in all three browsers. 

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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

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No info at OLAM

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Mar 30, 2012 8:50:37 AM
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It appears this is a problem with Internet Explorer. I am able to see the call detail and data usage for all lines in Firefox and Chrome.

The have made the details for each line more difficult to check. Why do companies think they have to fix what is not broken?

It appears this is a problem with Internet Explorer. I am able to see the call detail and data usage for all lines in Firefox and Chrome.

The have made the details for each line more difficult to check. Why do companies think they have to fix what is not broken?

Re: No info at OLAM

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Mar 30, 2012 10:11:09 AM
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I'm having the same problem... but in Firefox.

 

Even worse, they seem to have lost my billing information and Autopay settings. I logged in today, 2 days after my bill was due, to see that no autopay payment has been made and that my account was overdue.

 

I went to pay the bill, and the existing credit card for that account no longer existed and I had to re-add it.

I'm having the same problem... but in Firefox.

 

Even worse, they seem to have lost my billing information and Autopay settings. I logged in today, 2 days after my bill was due, to see that no autopay payment has been made and that my account was overdue.

 

I went to pay the bill, and the existing credit card for that account no longer existed and I had to re-add it.

Re: No info at OLAM

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Mar 30, 2012 2:15:15 PM
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Sadly, they can't just leave well enough alone.  Your account gets hit with a late payment and somehow they think it is your fault.

Sadly, they can't just leave well enough alone.  Your account gets hit with a late payment and somehow they think it is your fault.

Re: No info at OLAM

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Apr 2, 2012 7:01:18 AM
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Former Community Manager

Are you still experiencing this issue? I logged in with Chrome, IE and Firefox this morning and was able to see my usage in all three browsers. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Are you still experiencing this issue? I logged in with Chrome, IE and Firefox this morning and was able to see my usage in all three browsers. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: No info at OLAM

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Apr 2, 2012 2:28:36 PM
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Guess someone got around to finishing the coding. Seems to work ok now in IE, FireFox, and Chrome for me.

Guess someone got around to finishing the coding. Seems to work ok now in IE, FireFox, and Chrome for me.

Re: No info at OLAM

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