Tutor
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4 Messages
My att login error L140
Contacted customer service and they don't even know what this error is?
I've reset my password, tried the app, tried the webpage, and same error code. It says call the 800 number or 611 but nobody knows anything. Been on hold for 20 minutes. Thanks
I've reset my password, tried the app, tried the webpage, and same error code. It says call the 800 number or 611 but nobody knows anything. Been on hold for 20 minutes. Thanks
AGskeptic
Contributor
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3 Messages
8 years ago
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ATTHelp
Community Support
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231.3K Messages
8 years ago
Hello @muhdbone !
Oh no! I am so sorry to hear that our website is giving you that error message! I will be happy to help!
It looks like that error means there is something wrong on our end. Typically with errors like this, it is usually back up and running within 24 hours or so. Are you still getting this error when trying to log into your account?
Check out our support article for Troubleshoot logging into myAT&T!
Hope this helps! Just keep us updated and have a great day!
Tim, AT&T Community Specialist
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muhdbone
Tutor
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4 Messages
8 years ago
Just the same as you I've went through deleting the app, updating it, clearing safari, and even resetting my handset. I'm getting ready to drop att because of this and the fact I don't have any contracts and can walk away clean. Such an inconvenience to have to call in on top of that I cannot pay my internet bill either.
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muhdbone
Tutor
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4 Messages
8 years ago
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AGskeptic
Contributor
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3 Messages
8 years ago
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ATTHelp
Community Support
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231.3K Messages
8 years ago
Hello @muhdbone !
Thank you for your reply! It must be so frustrating for this to go on for weeks!
My team is going to send you a private message for further information. This way we can file a case and look deeper into the problem and find out what is going on! Once we do, we can post the solution and get to the bottom of this once and for all! Keep a look out in your inbox.
I look forward to hearing back from you and I hope that you have a wonderful day!
Tim, AT&T Community Specialist
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AGskeptic
Contributor
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3 Messages
8 years ago
Another two weeks and two more calls into ATT and two hours on the phone and the problem still exists. I am getting the L140 every time I try to login to myATT. They filled a lengthy ticket, escalated two times and nothing.
time to move my 7 devices elsewhere, once the last one is fully paid in a month or so.
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ATTHelp
Community Support
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231.3K Messages
8 years ago
Hello @AGskeptic
I am so sorry to hear that you have been experiencing this problem as well! If you could send us a private message by clicking here! Just include your full name, phone number and the best time/method to contact you. I greatly appreciate it! We will look further into this for you and find out what is going on! Thank you so much and have a wonderful day!
Tim, AT&T Community Specialist
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MaybeABunny
Contributor
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1 Message
6 years ago
Oh boy, a year and there's no answer here. I'm just gonna go out on a limb and say that I'm not gonna get any real help either, but yeah Error Code:L140. been going on for like 2 weeks now. I don't see what you guys have against my money but if you don't want it I'll keep it. But no really. What even is this?
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Schmidt21
Contributor
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2 Messages
6 years ago
L140 error after a significant number of calls and insistence on resetting my password I believe I have an answer to this. AT&T has a single sign on solution that allows us as customers to see all of our accounts with a single userid and password. This is where the problem starts.
In my case a move of services from one address to another that resulted in an old account being closed and new account being opened. The various accounts all associated with the same userid through single sign on.
One of the accounts had a charge that had not been reversed, but had been cancelled with the move, leaving the account in limbo that wouldn’t release it to be cancelled and removed and also would not allow my single sign on to access. So that account was causing the issue.
If you have consolidated billing of various services and have had a move/change/cancel, there is a high probability this is the issue. Note that even though your services are all from AT&T, the customer systems and billing for the most part are all separate and do not talk to one another. They have a front end that is creating the sense that it is one system only.
This may not be the case for everyone but thought I would share my endless journey to hopefully resolution in the next 24 hours now. 4 months and counting.
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