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My AT&T app and website not loading


My AT&T app and website not loading

I am trying to access my account to set up a payment and neither the my AT&T app nor the website are loading my account.  It just keeps loading and never pulls my information. 

Message 1 of 3
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎01-28-2019 9:06 AM

Re: My AT&T app and website not loading

Let us help you get access to your account @Bobdole.88!


If your are trying to use the MyAT&T app on your device, you can check for current or new software updates for the mobile app or uninstall and re-download the app.


You can also delete any cache/cookies from you web browser and then click onto our MyAT&T Access Portal to sign in with your user ID and password.


We hope this helps, and you have a great evening!


Dwight, AT&T Community Specialist







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Message 2 of 3

Re: My AT&T app and website not loading

im currently having the same issue and i did what you suggested and i finally logged in to my account and it says “We're sorry, the functionality you requested is currently unavailable. Please try again later. Thank you”

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