Helpful Links

Missing texts from online account

Guru

Missing texts from online account

I was checking our account online and I noticed that one line has missing text/call records for one number.  My daughter's line shows only half a dozen text messages to/from her boyfriend, out of hundreds in this billing cycle-we have only a few days left in it.  We have unlimited messaging and she is an adult so it doesn't matter cost wise or because she is breaking a rule, but my experience with our cell phones has shown it is a good idea to check up to see what is going on when there is a discrepancy.  We had a change made once to our messaging that was not authorized and I caught it because I checked.  Does anyone have any idea why one number would consistently not show for calls or texts?  He is also with AT&T, if that matters, and both phones are iPhones.

Tags (1)
4,588 Views
Message 1 of 3
Highlighted
ACE - Expert

Re: Missing texts from online account

iPhones can iMessage. It is not texting, it uses data and does not show on the texting.
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 2 of 3
Guru

Re: Missing texts from online account

Thanks!  That was it.  I never thought to ask about iMessage.  I just thought she was texting through the regular way.  It never occurred to me to ask her.  I was just worried that something had gone wrong with our plan since that has happened before and the only clue I had was when the information online was missing.  Thanks again.

Message 3 of 3
You must type a description before you click preview or reply.
Share this topic
Announcements

Are you looking to upgrade and activate your device?
Let us help make Ordering, Upgrading and Activating easy!

AT&T Locker is being discontinued on August 3rd. Find out what you need to do.

Additional Support