Being able to view your bill is so important. I am sorry you are having this problem. It would be a pleasure to help you out!
It sounds as if the login you are using is not the primary for the account. It could be a secondary login, with restricted options.
You can always check to ensure the user ID you are using is correct by heading to the log in page and clicking on the Forgot ID. From there it should give you the user ID for the account. Our fantastic support article can walk you through solutions to our most common login issues.
Please don’t hesitate to come back if you have any further questions or concerns.
iamarobot
Guru
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462 Messages
7 years ago
What user id are you using? Make the user id is the @att.net that you are using.
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ATTHelp
Community Support
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231.4K Messages
7 years ago
Hello @myjacob2!
Being able to view your bill is so important. I am sorry you are having this problem. It would be a pleasure to help you out!
It sounds as if the login you are using is not the primary for the account. It could be a secondary login, with restricted options.
You can always check to ensure the user ID you are using is correct by heading to the log in page and clicking on the Forgot ID. From there it should give you the user ID for the account. Our fantastic support article can walk you through solutions to our most common login issues.
Please don’t hesitate to come back if you have any further questions or concerns.
Michelle, AT&T Community Specialist
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