12-28-2018 5:28 PM
I can’t log into my account. I’ve reset the password and passcodes and all i get is the same message. We locked your account because of to many failed attempts to log in. Support couldn’t help they just kept sending me password resets which do no good because I’m locked out. I can’t make them understand that.
Solved by: Go to Solution.
12-30-2018 11:24 AM
We'd love to help with this! An account is usually unlocked after 24 hours when it has been locked after too many attempts to sign in. Try to sign in again now. We have an FAQ on troubleshooting tips for signing into your account. Let us know if it helps.
Have a great week!
James, AT&T Community Specialist
01-17-2019 6:15 PM
if we are paying for the service why WHY don't we have technical assistance to unlock with verification? WHY do we have to wait 24 hrs. I have missed my shows and am not NOT going to be compensated.
01-23-2019 9:58 PM
That a confirmed account owner can not regain access for 24 hours is terrible customer service. I wonder if the ATT CEO would have to wait 24 hours? The heck he would.
02-08-2019 8:46 AM
How do I access my email with a 24 hour suspension? I need to get into my e-mails, can not wait 24 hours. Lock out for too many log in attempts forgot password. Password changed since then but still under 24 hour wait. How do I get account activated?
07-09-2019 11:01 PM
The 24-hour things is false. "Permanent closed" is about right. My account has been locked for over a week and there is no contact information to be found to get help unlocking it. This isn't a free service and I pay my bill on time, and have been a customer for over 20 years. Why so cheap on the support?