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Locked Account


Locked Account

I have just got att services 4 days ago never set up an online account and I got an application for a discount and when I go to the link it says my account is locked 

Message 1 of 4
Accepted by Administrator (Administrator)
Accepted by davidbk
‎03-11-2019 12:47 PM

Re: Locked Account

Hello @Kingdub,


We can definitely help you Sign-in to your myAT&T account online. You will usually receive this account locked error message when your User ID is locked after six unsuccessful login attempts are made within a 24-hour period. You can unlock your User ID by performing a Password Reset, or reattempting to login after one hour. Let us know if this helps.


Sean, AT&T Community Specialist

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Message 2 of 4

Re: Locked Account

thanx for the input all and help, but i cant get into my email either i just found out.  sortry for asking  dumb questions, I've just had xfinity For so long and learning a new system and how to do all this stuff is Really making my blonde hair kick in LOL 

Message 3 of 4

Re: Locked Account

My account is locked and it doesn't reset after an hour or even a day. It just says contact customer support, yet there is no customer support contact information - just an endless loop on your "help" site.

Message 4 of 4
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