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Let's double-check that it's really you.

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Let's double-check that it's really you.

This security feature does not work. I get no code. I am unable to login without it. I may be able to have it sent to another number on my account, but I would have to wait for the recipient to relay it to me. Even then I would have to repeat every time I login, because my system does not save cookies for privacy and security reasons. Oh, and sending this code over SMS and in my case having to have it relayed by another means of communication is reducing the security of my account not enhancing it. SMS is not a secure communication channel. This severely limits my access to my account, yet ironically makes it easier for a miscreant to access it. I have not been able to view my bill yet this month. I have called customer service. The issue was escalated twice during the call. I am supposed to wait 24 to 48 hours for a callback. I have another in progress issue which may or may not be resolved concerning validation of my e-mail to complete paperless signup, I have had paperless since day one, the validation page title says success, but page has an error code. I may or may not get a paper bill this month, hint I don't want it on paper. I don't know if the system is getting too complex or if the features released to production are not thoroughly tested, maybe both. 

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Contributor

Re: Let's double-check that it's really you.

The validation code does not arrive at my cell phone, because my cell phone does not have a connection to a tower.  It appears as if my cell phone was suspended.

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ACE - Sage

Re: Let's double-check that it's really you.


@nathan32 wrote:

The validation code does not arrive at my cell phone, because my cell phone does not have a connection to a tower.  It appears as if my cell phone was suspended.


Why do you have no connection?    Microcell?  Wifi calling?  

 

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