Tutor
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5 Messages
LGN0817
I would like a fix to my log in problems.
I have tried:
Safari - cleared cookies & cache
Chrome
Just downloaded Firefox - nope still receiving error message
my brand new phone that I bought one month ago from at&t
Samsung Tablet
I receive the error message LGN0817 on every device I have tried.
I would really appreciate an answer as to how this can be fixed. When researching this error code it appears it has been around since at least 2014. Certainly there must be a fix by now.
hockeygal4
Tutor
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5 Messages
7 years ago
I tried again at work on a PC rather than a Mac. Used Microsoft Explorer and Chrome. Still can't manage my account.
Logged in with a new user name and password. Tried again on ME and Chrome. Still getting the message.
I can only surmise this is not an issue on my end. Please tell me how to fix this so I can view and pay my account online.
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imex99
Teacher
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21 Messages
7 years ago
They've tweeted me back, called .r back and had me call on-star when I have the zte mobley and had me call zte, all useless.
I think at&t has no clue and not listening to our issues....
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hockeygal4
Tutor
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5 Messages
7 years ago
I just received an email from at&t asking if the problem has been resolved. Well, no, it hasn't.
When I spoke to someone earlier in the week she said the problem would be fixed by Friday. Today is Friday and I still see the error code when I try to login using both my phone, my Mac at home and my PC at work.
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imex99
Teacher
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21 Messages
7 years ago
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imex99
Teacher
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21 Messages
7 years ago
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hockeygal4
Tutor
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5 Messages
7 years ago
Nothing yet.
I received calls from the escalation department but they do not leave call back numbers in their messages and I do not answer phone numbers I do not recognize.
I've also tried fixing this through Twitter but I get the same runaround. The digital media person actually asked me the reason I wanted to login to my account. (Pounding head on desk!)
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hockeygal4
Tutor
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5 Messages
7 years ago
Through Twitter I just requested to be removed from paperless billing and for a rep to email all of my account activity, daily.
Does not seem unreasonable since this is information I cannot access otherwise.
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imex99
Teacher
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21 Messages
7 years ago
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