Wireless Forum
The following is a screenshot of the error message that I've been getting for 2 weeks now while attempting to access the "Manage features" section of my OLAM. I've called CS twice with this error and each time I am bounced around from dept. to dept. with no results. One customer service rep had the nerve to say "I'm sorry but I just checked our system and you are the only one having this issue right now, so I am unable to help you with this". I've waited long enough for this error to fix itself and have also been as understanding as I can with AT&T's customer service dept., however, after 2 whole weeks I'm starting to become annoyed with this.....
Anyone here know what the direct number to the OLAM department is?
The following is a screenshot of the error message that I've been getting for 2 weeks now while attempting to access the "Manage features" section of my OLAM. I've called CS twice with this error and each time I am bounced around from dept. to dept. with no results. One customer service rep had the nerve to say "I'm sorry but I just checked our system and you are the only one having this issue right now, so I am unable to help you with this". I've waited long enough for this error to fix itself and have also been as understanding as I can with AT&T's customer service dept., however, after 2 whole weeks I'm starting to become annoyed with this.....
Anyone here know what the direct number to the OLAM department is?
Problem fixed!! 
I called the wireless assist dept. back today and explained the issue to a different rep and how I wasn't happy with the text that I received yesterday about them needing 7 more days. After putting me on hold a few times the rep. came back and told me to clear the cache and cookies on my computer and attempt to log into the manage features section again. After doing so, I was finally able to view and make changes to my features section online. While I am not sure what exactly was done this time that wasn't the other times that I called in, I am happy with the fact that this has finally been resolved and I can now manage my features online myself..... Thanks to all those who replied in this thread and offered your suggestions. 
F908: "Error Processing Request":
Finally got a direct number for "AT&T's Web Assistance Center", from one of our IT reps at work. I spoke with the web assist rep for 20 minutes. He was unable to solve my problem and said he would turn it over to the Web Assist's Escalations Dept., and they would call me back with an update..... Can't believe a regular AT&T rep couldn't have transferred me to this dept in the first place during the other 2 calls that I made. 
Finally got a direct number for "AT&T's Web Assistance Center", from one of our IT reps at work. I spoke with the web assist rep for 20 minutes. He was unable to solve my problem and said he would turn it over to the Web Assist's Escalations Dept., and they would call me back with an update..... Can't believe a regular AT&T rep couldn't have transferred me to this dept in the first place during the other 2 calls that I made.
Well AT&T never called me back today like they promised to, so now I'm going to have to call them back again tomorrow. It seems as if they don't care about this at all. I'm not going to let this go and will keep calling AT&T until my feature management in my OLAM as been restored.
Well AT&T never called me back today like they promised to, so now I'm going to have to call them back again tomorrow. It seems as if they don't care about this at all. I'm not going to let this go and will keep calling AT&T until my feature management in my OLAM as been restored.
ilikewireless wrote:
Now that's big enough so that AT&T will not miss this help request.
LOL, too funny. Well, as I expected there was no call back today either, so I gave them another call. The web assistance rep that I spoke to immediately tried to transfer me to another department, so I told him he was wrong and I was already speaking to the correct dept., as my issue was related to OLAM. I explained how I already spoke at length to the other rep. on the 19'th about this and he "supposedly" contacted the escalations dept. to look into this further for me. I told this new rep that while I didn't blame him, I was getting the impression that everyone that I talked to was just telling me stories to get me off the phone and that I had liitle faith in them as it is since no one took the time to call me as was said to update me on their progress.... This new rep said that he promised someone would call me back and he would call me tonight as well to make sure that they did.... I said fine, but I had my doubts that they actually would. Anyway, 10 minutes later someone from the Escalations dept. did call me to let me know that they were going to get this issue resolved for me. I told him that it was now over 2 weeks since I haven't had access to my account features and that they had till next Friday, the 28th to find a fix for this. Between this issue and the lack of caring from AT&T about my preorder of the iPhone 4S, I am starting to think that maybe my wireless needs would be better served elsewhere..... But as I said to that last rep. I'll give them one week to resolve this issue first.......
ilikewireless wrote:
Now that's big enough so that AT&T will not miss this help request.
LOL, too funny. Well, as I expected there was no call back today either, so I gave them another call. The web assistance rep that I spoke to immediately tried to transfer me to another department, so I told him he was wrong and I was already speaking to the correct dept., as my issue was related to OLAM. I explained how I already spoke at length to the other rep. on the 19'th about this and he "supposedly" contacted the escalations dept. to look into this further for me. I told this new rep that while I didn't blame him, I was getting the impression that everyone that I talked to was just telling me stories to get me off the phone and that I had liitle faith in them as it is since no one took the time to call me as was said to update me on their progress.... This new rep said that he promised someone would call me back and he would call me tonight as well to make sure that they did.... I said fine, but I had my doubts that they actually would. Anyway, 10 minutes later someone from the Escalations dept. did call me to let me know that they were going to get this issue resolved for me. I told him that it was now over 2 weeks since I haven't had access to my account features and that they had till next Friday, the 28th to find a fix for this. Between this issue and the lack of caring from AT&T about my preorder of the iPhone 4S, I am starting to think that maybe my wireless needs would be better served elsewhere..... But as I said to that last rep. I'll give them one week to resolve this issue first.......
Bghie wrote:
did they provided you any ticket number?maybe they are still working on the problem
I was finally given a ticket number yesterday. I was told that my problem had to be escillted to the Wireless Mobility Tech Dept., because the Web assist dept. could not figure out what was causing this error and therefore couldn't fix the problem. The rep. Who I spoke with said it could take up to 72 hours for them to get back to me. This should have been done during the first two calls that I made about this problem.... If I don't hear from them by Thursday and I still can't access my features in OLAM I will be calling them again. I won't stop calling until they fix this and I can manage my own features since that is the whole purpose of OLAM in the first place. 
Bghie wrote:
did they provided you any ticket number?maybe they are still working on the problem
I was finally given a ticket number yesterday. I was told that my problem had to be escillted to the Wireless Mobility Tech Dept., because the Web assist dept. could not figure out what was causing this error and therefore couldn't fix the problem. The rep. Who I spoke with said it could take up to 72 hours for them to get back to me. This should have been done during the first two calls that I made about this problem.... If I don't hear from them by Thursday and I still can't access my features in OLAM I will be calling them again. I won't stop calling until they fix this and I can manage my own features since that is the whole purpose of OLAM in the first place.
More than 72 hours later and this error message persists. I find it hard to believe that NO ONE in any of AT&T's departments can find a fix for this problem! While I did receive an update yesterday from the person who obtained the trouble ticket, it's still frustrating not to see any of my features or have the ability to manage them on my own........ 
F908: We're sorry, but we are experiencing a temporary system error that prevents us from retrieving your available features information. Please call customer service at 1-800-331-0500.
More than 72 hours later and this error message persists. I find it hard to believe that NO ONE in any of AT&T's departments can find a fix for this problem! While I did receive an update yesterday from the person who obtained the trouble ticket, it's still frustrating not to see any of my features or have the ability to manage them on my own........
F908: We're sorry, but we are experiencing a temporary system error that prevents us from retrieving your available features information. Please call customer service at 1-800-331-0500.
ilikewireless wrote:
I wonder why AT&T is so unhelpful in this matter. I am thinking that this may be a consequence of out-sourcing.
AT&T is beyond NON HELPFUL at this point. I received a text message not even a call today from AT&T saying that this was going to take 7 more "business days" to fix this. I will NOT wait 7 more days. If I didn't have to take the kids out for Halloween tonight, I'd call them today. I will call them tomorrow and let them know that this is totally unacceptable and they are not going to get away with buying time from me anymore. It should not take a whole month for AT&T to fix this this problem. I'm starting to think they do not know what the heck they are doing and maybe my dollars would be better spent on a wireless carrier who does. Even Verizon was able to fix an online account issue for me within a 48 hour period. Not one whole month. Anyway, because I don't have a texting plan, AT&T is charging me for this text message, which I have absolutely no intention of paying for.
This is how AT&T avoids dealing with their customers? Nice......
ilikewireless wrote:
I wonder why AT&T is so unhelpful in this matter. I am thinking that this may be a consequence of out-sourcing.
AT&T is beyond NON HELPFUL at this point. I received a text message not even a call today from AT&T saying that this was going to take 7 more "business days" to fix this. I will NOT wait 7 more days. If I didn't have to take the kids out for Halloween tonight, I'd call them today. I will call them tomorrow and let them know that this is totally unacceptable and they are not going to get away with buying time from me anymore. It should not take a whole month for AT&T to fix this this problem. I'm starting to think they do not know what the heck they are doing and maybe my dollars would be better spent on a wireless carrier who does. Even Verizon was able to fix an online account issue for me within a 48 hour period. Not one whole month. Anyway, because I don't have a texting plan, AT&T is charging me for this text message, which I have absolutely no intention of paying for.
This is how AT&T avoids dealing with their customers? Nice......
Yeesh I'm sorry this has gotten so out of hand.
Let's get you in touch with someone to talk to about this. Will you please send me a private message with your name, account number, contact phone number and the best time to contact you. A summary of what's been going on would be great as well.
Yeesh I'm sorry this has gotten so out of hand.
Let's get you in touch with someone to talk to about this. Will you please send me a private message with your name, account number, contact phone number and the best time to contact you. A summary of what's been going on would be great as well.
jamileh wrote:
Yeesh
Let's get you in touch with someone to talk to about this. Will you please send me a private message with your name, account number, contact phone number and the best time to contact you. A summary of what's been going on would be great as well.
Jam, thank you for the offer to help put me in touch with someone, I do appreciate that. However, I think the "Wireless mobility tech support." who are supposedly handling the trouble ticket that was created on 10/24 is the correct dept. That should be working on this. Problem is, they keep asking for more and more time which doesn't give me a whole lot of reason to have any faith in them at this point.... I am going to call them back today at the number that I was given and ask why it is taking them soooo long to find a fix for what should be a simple thing to resolve.
jamileh wrote:
Yeesh
Let's get you in touch with someone to talk to about this. Will you please send me a private message with your name, account number, contact phone number and the best time to contact you. A summary of what's been going on would be great as well.
Jam, thank you for the offer to help put me in touch with someone, I do appreciate that. However, I think the "Wireless mobility tech support." who are supposedly handling the trouble ticket that was created on 10/24 is the correct dept. That should be working on this. Problem is, they keep asking for more and more time which doesn't give me a whole lot of reason to have any faith in them at this point.... I am going to call them back today at the number that I was given and ask why it is taking them soooo long to find a fix for what should be a simple thing to resolve.
Problem fixed!! I called the wireless assist dept. back today and explained the issue to a different rep and how I wasn't happy with the text that I received yesterday about them needing 7 more days. After putting me on hold a few times the rep. came back and told me to clear the cache and cookies on my computer and attempt to log into the manage features section again. After doing so, I was finally able to view and make changes to my features section online. While I am not sure what exactly was done this time that wasn't the other times that I called in, I am happy with the fact that this has finally been resolved and I can now manage my features online myself..... Thanks to all those who replied in this thread and offered your suggestions.
Problem fixed!! I called the wireless assist dept. back today and explained the issue to a different rep and how I wasn't happy with the text that I received yesterday about them needing 7 more days. After putting me on hold a few times the rep. came back and told me to clear the cache and cookies on my computer and attempt to log into the manage features section again. After doing so, I was finally able to view and make changes to my features section online. While I am not sure what exactly was done this time that wasn't the other times that I called in, I am happy with the fact that this has finally been resolved and I can now manage my features online myself..... Thanks to all those who replied in this thread and offered your suggestions.
Re: F908: "Error Processing Request":
