F908: "Error Processing Request":

Master

F908: "Error Processing Request":

[ Edited ]

The following is a screenshot of the error message that I've been getting for 2 weeks now while attempting to access the "Manage features" section of my OLAM. I've called CS twice with this error and each time I am bounced around from dept. to dept. with no results. One customer service rep had the nerve to say "I'm sorry but I just checked our system and you are the only one having this issue right now, so I am unable to help you with this".  I've waited long enough for this error to fix itself and have also been as understanding as I can with AT&T's customer service dept., however, after 2 whole weeks I'm starting to become annoyed with this.....

 

Anyone here know what the direct number to the OLAM department is?

 

 

Message 1 of 26 (5,880 Views)
Master

Re: F908: "Error Processing Request":

Finally got a direct number for "AT&T's Web Assistance Center", from one of our IT reps at work. I spoke with the web assist rep for 20 minutes. He was unable to solve my problem and said he would turn it over to the Web Assist's Escalations Dept., and they would call me back with an update..... Can't believe a regular AT&T rep couldn't have transferred me to this dept in the first place during the other 2 calls that I made. Smiley Sad

Message 2 of 26 (5,843 Views)

Re: F908: "Error Processing Request":

Call care and try to ask the rep to file a ticket if he/she will not be able to solve your concern.
Message 3 of 26 (5,838 Views)
Professor

Re: F908: "Error Processing Request":

Good luck with AT&TSmiley Wink

Message 4 of 26 (5,834 Views)
Master

Re: F908: "Error Processing Request":

Well AT&T never called me back today like they promised to, so now I'm going to have to call them back again tomorrow. It seems as if they don't care about this at all. Smiley Sad  I'm not going to let this go and will keep calling AT&T  until my feature management in my OLAM as been restored. 

Message 5 of 26 (5,817 Views)
Professor

Re: F908: "Error Processing Request":

Just to prove that the problem is not at your end, did you try using a friend's computer or a public library computer?

Message 6 of 26 (5,813 Views)
Master

Re: F908: "Error Processing Request":


ilikewireless wrote:

Just to prove that the problem is not at your end, did you try using a friend's computer or a public library computer?


I already ruled this out, but thanks. The rep who I spoke with yesterday was also able to see this error in my OLAM by logging into it. He said he took a screenshot, but I'm starting to doubt this since no callback was made today.

Message 7 of 26 (5,810 Views)
Professor

Re: F908: "Error Processing Request":


Irish Rose wrote:

ilikewireless wrote:

Just to prove that the problem is not at your end, did you try using a friend's computer or a public library computer?


I already ruled this out, but thanks. The rep who I spoke with yesterday was also able to see this error in my OLAM by logging into it. He said he took a screenshot, but I'm starting to doubt this since no callback was made today.


AT&T, where is your web designers when we need them?

 

Now that's big enough so that AT&T will not miss this help request.

Message 8 of 26 (5,805 Views)
Master

Re: F908: "Error Processing Request":


ilikewireless wrote:

 

Now that's big enough so that AT&T will not miss this help request.


LOL, too funny. Smiley Very Happy Well, as I expected there was no call back today either, so I gave them another call. The web assistance rep that I spoke to immediately tried to transfer me to another department, so I told him he was wrong and I was already speaking to the correct dept., as my issue was related to OLAM. I explained how I already spoke at length to the other rep. on the 19'th about this and he "supposedly" contacted the escalations dept. to look into this further for me. I told this new rep that while I didn't blame him, I was getting the impression that everyone that I talked to was just telling me stories to get me off the phone and that I had liitle faith in them as it is since no one took the time to call me as was said to update me on their progress.... This new rep said that he promised someone would call me back and he would call me tonight as well to make sure that they did.... I said fine, but I had my doubts that they actually would. Anyway, 10 minutes later someone from the Escalations dept. did call me to let me know that they were going to get this issue resolved for me. I told him that it was now over 2 weeks since I haven't  had access to my account features and that they had till next Friday, the 28th to find a fix for this. Between this issue and the lack of caring from AT&T about my preorder of the iPhone 4S, I am starting to think that maybe my wireless needs would be better served elsewhere..... But as I said to that last rep. I'll give them one week to resolve this issue first.......  

Message 9 of 26 (5,790 Views)
Professor

Re: F908: "Error Processing Request":

No good news yet?

Message 10 of 26 (5,763 Views)
Highlighted
Tutor

Re: F908: "Error Processing Request":

did they provided you any ticket number?maybe they are still working on the problemSmiley Wink

Message 11 of 26 (5,706 Views)
Master

Re: F908: "Error Processing Request":


ilikewireless wrote:

No good news yet?



Still not fixed. Tomorrow will be 3 weeks since I first encountered this error. Smiley Sad

Message 12 of 26 (5,701 Views)
Master

Re: F908: "Error Processing Request":

[ Edited ]

Bghie wrote:

did they provided you any ticket number?maybe they are still working on the problemSmiley Wink


I was finally given a ticket number yesterday. I was told that my problem had to be escillted to the Wireless Mobility Tech Dept., because the Web assist dept. could not figure out what was causing this error and therefore couldn't fix the problem. The rep. Who I spoke with said it could take up to 72 hours for them to get back to me. This should have been done during the first two calls that I made about this problem.... If I don't hear from them by Thursday and I still can't access my features in OLAM I will be calling them again. I won't stop calling until they fix this and I can manage my own features since that is the whole purpose of OLAM in the first place. Smiley Wink

Message 13 of 26 (5,699 Views)
Master

Re: F908: "Error Processing Request":

[ Edited ]

More than 72 hours later and this error message persists.  I find it hard to believe that NO ONE in any of AT&T's departments can find a fix for this problem! While I did receive an update yesterday from the person who obtained the trouble ticket, it's still frustrating not to see any of my features or have the ability to manage them on my own........ 

 

 

F908: We're sorry, but we are experiencing a temporary system error that prevents us from retrieving your available features information. Please call customer service at 1-800-331-0500.

Message 14 of 26 (5,687 Views)
Professor

Re: F908: "Error Processing Request":

Are there other customers getting the same error message but unreported? For those having problems with olam, we may want to ask them to post the error message.
Message 15 of 26 (5,679 Views)
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