01-14-2014 9:56 PM
Solved! Go to Solution.
01-15-2014 3:36 AM - last edited on 02-10-2016 1:11 PM by davidbk
You can chat with a customer service agent for support.
You can activate this Chat Live feature by clicking on the Questions? Chat Live button that you will see "floating" at the bottom right-hand corner of the site.
Once you’ve opened that Chat Live feature, you may be asked to narrow down your topic, by Product or Service.
You’ll may also be asked to narrow your scope further, by category...
By narrowing that scope, we’ll be able to match you with an agent trained to help you with your specific issue.
As soon as an Agent is available, they will begin their Chat Live session with you.
Now, some things to remember:
03-27-2015 5:46 PM
05-24-2015 7:12 PM
06-08-2015 1:24 PM
Hi there @pheasant16
I’d be happy to help with our Live Chat options! This is still available and can be found by:
I hope this helps!
06-10-2015 5:05 AM
Thanks for the reply. However I'm just like the other responder, I have no blue anything in the lower right corner. Maybe my security settings are blocking it.
Know I can't get into ATT Locker either, so will find a computer that isn't as secure to see if the above works.
Thanks for the reply.
06-18-2015 7:10 AM
Are you still having trouble finding the Live Chat option? If so, please refer to the screenshots below.
When you go to att.com and click on "Support," you should end up at this page:
The live chat tab is in the bottom right corner, as shown above. Once you click on the live chat tab, it should open up like this:
Let me know if that helps!
07-13-2015 11:32 AM
Hey there @Keenyzmom
I’d be happy to help with our Live Chat options!
The location of our Live Chat option has changed recently, however it can still be found on the same page! To begin a Live Chat, access our Contact Us page and you will see a blue “Questions? Chat Live” tab at the very bottom of the screen, in the right corner.
I hope this helps!
07-15-2015 8:02 PM - last edited on 07-29-2015 9:17 AM by ATTMarianaCM
Hello I am trying to locate the live chat and nothing is working it has been like this for awhile now I don't know what to do I would like be able to talk to someone on live chat instead of calling all the time please help