Chat live with ATT CC???

[#1]

How do I chat live with att customer service.

[#2]

How do I chat live with att customer service.

[#3]

You can chat with a customer service agent for support.

You can activate this Chat Live feature by clicking on the Questions? Chat Live button that you will see "floating" at the bottom right-hand corner of the site.



Once you’ve opened that Chat Live feature, you may be asked to narrow down your topic, by Product or Service.





You’ll may also be asked to narrow your scope further, by category...



By narrowing that scope, we’ll be able to match you with an agent trained to help you with your specific issue.

As soon as an Agent is available, they will begin their Chat Live session with you.



Now, some things to remember:

• The Chat Live option is not yet available on our mobile site or through the MyAT&T app. It is available on the desktop version of att.com.
• The Chat Live option is currently in the process of being rolled out across our full suite of products and services.

[#4 · Accepted solution]

You can chat with a customer service agent for support.

You can activate this Chat Live feature by clicking on the Questions? Chat Live button that you will see "floating" at the bottom right-hand corner of the site.



Once you’ve opened that Chat Live feature, you may be asked to narrow down your topic, by Product or Service.





You’ll may also be asked to narrow your scope further, by category...



By narrowing that scope, we’ll be able to match you with an agent trained to help you with your specific issue.

As soon as an Agent is available, they will begin their Chat Live session with you.



Now, some things to remember:

• The Chat Live option is not yet available on our mobile site or through the MyAT&T app. It is available on the desktop version of att.com.
• The Chat Live option is currently in the process of being rolled out across our full suite of products and services.

[#5 · Accepted solution]

You can chat with a customer service agent for support.

You can activate this Chat Live feature by clicking on the Questions? Chat Live button that you will see "floating" at the bottom right-hand corner of the site.



Once you’ve opened that Chat Live feature, you may be asked to narrow down your topic, by Product or Service.





You’ll may also be asked to narrow your scope further, by category...



By narrowing that scope, we’ll be able to match you with an agent trained to help you with your specific issue.

As soon as an Agent is available, they will begin their Chat Live session with you.



Now, some things to remember:

• The Chat Live option is not yet available on our mobile site or through the MyAT&T app. It is available on the desktop version of att.com.
• The Chat Live option is currently in the process of being rolled out across our full suite of products and services.

[#6]

I dont have live chat option.

[#7]

I dont have live chat option.

[#8]

I need some one to help me and I don't see live chat on my screan to talk to someone

[#9]

I need some one to help me and I don't see live chat on my screan to talk to someone

[#10]

What happened to live chat option? I saw that it was a floating icon but on any device I have tried for two days it is never showing up. I am currently not in the position to make a call about my account and need to chat with someone. So I guess I need to know how to get live chat.

[#11]

What happened to live chat option? I saw that it was a floating icon but on any device I have tried for two days it is never showing up. I am currently not in the position to make a call about my account and need to chat with someone. So I guess I need to know how to get live chat.

[#12]

No live chat option on that page...

[#13]

No live chat option on that page...

[#14]

Where can I find the live chat session with an ATT representative? Regarding blocking name and phone number from a cell phone to another cell phone.

[#15]

Where can I find the live chat session with an ATT representative? Regarding blocking name and phone number from a cell phone to another cell phone.

[#16]

No more live chat?

[#17]

No more live chat?

[#18]

Hi there @pheasant16

I’d be happy to help with our Live Chat options! This is still available and can be found by:

• Select Support from the orange menu bar
• Hover over Contact Us in the white menu bar
• Click Wireless
• Click the blue “Questions? Chat Live” tab in the bottom right corner of your screen

I hope this helps!

Charise

[#19]

Hi there @pheasant16

I’d be happy to help with our Live Chat options! This is still available and can be found by:

• Select Support from the orange menu bar
• Hover over Contact Us in the white menu bar
• Click Wireless
• Click the blue “Questions? Chat Live” tab in the bottom right corner of your screen

I hope this helps!

Charise

[#20]

This is not an option. It just says "Live Chat" and has no link or buttons.

[#21]

This is not an option. It just says "Live Chat" and has no link or buttons.

[#22]

Thanks for the reply.  However I'm just like the other responder, I have no blue anything in the lower right corner.  Maybe my security settings are blocking it. 

Know I can't get into ATT Locker either, so will find a computer that isn't as secure to see if the above works.

Thanks for the reply.

[#23]

Thanks for the reply.  However I'm just like the other responder, I have no blue anything in the lower right corner.  Maybe my security settings are blocking it. 

Know I can't get into ATT Locker either, so will find a computer that isn't as secure to see if the above works.

Thanks for the reply.

[#24]

Hello, @pheasant16!

Are you still having trouble finding the Live Chat option? If so, please refer to the screenshots below.

When you go to att.com and click on "Support," you should end up at this page:

The live chat tab is in the bottom right corner, as shown above. Once you click on the live chat tab, it should open up like this:

Let me know if that helps!

-Mariana

[#25]

Hello, @pheasant16!

Are you still having trouble finding the Live Chat option? If so, please refer to the screenshots below.

When you go to att.com and click on "Support," you should end up at this page:

The live chat tab is in the bottom right corner, as shown above. Once you click on the live chat tab, it should open up like this:

Let me know if that helps!

-Mariana

[#26]

Trying to find live chat option to no avail...help !!

[#27]

Trying to find live chat option to no avail...help !!

[#28]

Hey there @Keenyzmom

I’d be happy to help with our Live Chat options!

The location of our Live Chat option has changed recently, however it can still be found on the same page! To begin a Live Chat, access our Contact Us page and you will see a blue “Questions? Chat Live” tab at the very bottom of the screen, in the right corner.

I hope this helps!

Charise

[#29]

Hey there @Keenyzmom

I’d be happy to help with our Live Chat options!

The location of our Live Chat option has changed recently, however it can still be found on the same page! To begin a Live Chat, access our Contact Us page and you will see a blue “Questions? Chat Live” tab at the very bottom of the screen, in the right corner.

I hope this helps!

Charise

[#30]

Hello I am trying to locate the live chat and nothing is working it has been like this for awhile now I don't know what to do I would like be able to talk to someone on live chat instead of calling all the time please help

[#31]

Hello I am trying to locate the live chat and nothing is working it has been like this for awhile now I don't know what to do I would like be able to talk to someone on live chat instead of calling all the time please help

[#32]

Hey there @Sunlady71

I’d be happy to help with our live chat options! The location of our Live Chat option has changed recently, however it can still be found on the same page! To begin a Live Chat, access our Contact Us page and you will see a blue “Questions? Chat Live” tab at the very bottom of the screen, in the right corner.

I hope this helps!

Charise

[#33]

Hey there @Sunlady71

I’d be happy to help with our live chat options! The location of our Live Chat option has changed recently, however it can still be found on the same page! To begin a Live Chat, access our Contact Us page and you will see a blue “Questions? Chat Live” tab at the very bottom of the screen, in the right corner.

I hope this helps!

Charise

[#34]

I'm having the same issue and its getting irritating trying to find it.... no blue button is showing on my screen.... maybe AT&T should have just left it the way it was...

[#35]

I'm having the same issue and its getting irritating trying to find it.... no blue button is showing on my screen.... maybe AT&T should have just left it the way it was...

[#36]

http://www.att.com/contactus/index/wireless.html?tab=1

Click the Chat Live button on right side.

[#37]

http://www.att.com/contactus/index/wireless.html?tab=1

Click the Chat Live button on right side.

[#38]

I am SO frustrated with this!  There is NO BLUE TAB anywhere!  I contacted @ATTCares via Twitter, and the link they provided still had no chat option anywhere on the page.  Can anyone help???

[#39]

I am SO frustrated with this!  There is NO BLUE TAB anywhere!  I contacted @ATTCares via Twitter, and the link they provided still had no chat option anywhere on the page.  Can anyone help???

[#40]

There is no such link to live chat.  I've used th att.com search function, and cannot find how to do live chat support.

Does AT&T live chat exist for getting wireless help?

[#41]

There is no such link to live chat.  I've used th att.com search function, and cannot find how to do live chat support.

Does AT&T live chat exist for getting wireless help?

[#42]

We recently launched a brand new chat option!

A new button, offering a Chat Live service to answer your questions will be available, at the bottom-right of your screen, whenever a chat agent is available to assist you.

If all of our chat agents are busy, the button will be temporarily hidden and made available as soon as an agent becomes available.

[#43]

We recently launched a brand new chat option!

A new button, offering a Chat Live service to answer your questions will be available, at the bottom-right of your screen, whenever a chat agent is available to assist you.

If all of our chat agents are busy, the button will be temporarily hidden and made available as soon as an agent becomes available.

[#44]

i still cant find live chat. send me the link

[#45]

i still cant find live chat. send me the link

[#46]

This button does not show on any of the 4 browsers I tried.  What the hooey ATT?  Cant you see all the searches coming up about Where the hooyey is the chat?  - fix this ASAP.

[#47]

This button does not show on any of the 4 browsers I tried.  What the hooey ATT?  Cant you see all the searches coming up about Where the hooyey is the chat?  - fix this ASAP.

[#48]

I went there too and no live chat option.

[#49]

I went there too and no live chat option.

[#50]

---

FinanceGuy2451 wrote:

I went there too and no live chat option.

---

Click on the link ATTMobiilityCare posted above. 

The "live chat" option will appear on the right side of the page. The "live chat" button on of the last things to load, so be patient. 

[#51]

---

FinanceGuy2451 wrote:

I went there too and no live chat option.

---

Click on the link ATTMobiilityCare posted above. 

The "live chat" option will appear on the right side of the page. The "live chat" button on of the last things to load, so be patient. 

[#52]

Didn't work for me!  Can't find where the Live Chat or "question" is on the bottom of the page.  What are you talking about?

[#53]

Didn't work for me!  Can't find where the Live Chat or "question" is on the bottom of the page.  What are you talking about?

[#54]

I know it is not live or real time chat, but sending a private message to the att customer care team can help. Sounds easyer than looking for a link you can't find for whatever reason.

Pick one of there care team links (any will work) and send a message with your name, account, phone, contact email, best time to connect with you, and a message with your needs. Give them a couple days or so to get back with you, and I hope they can help.

U-verse problems, ATTU-verseCare.
Cellular Problems, ATTMobilityCare.
Billing/other problems ATTCustomerCare
Please mark replies as solutions if it fixed your problem. This helps other members find answers quickly.

Good luck

[#55]

I know it is not live or real time chat, but sending a private message to the att customer care team can help. Sounds easyer than looking for a link you can't find for whatever reason.

Pick one of there care team links (any will work) and send a message with your name, account, phone, contact email, best time to connect with you, and a message with your needs. Give them a couple days or so to get back with you, and I hope they can help.

U-verse problems, ATTU-verseCare.
Cellular Problems, ATTMobilityCare.
Billing/other problems ATTCustomerCare
Please mark replies as solutions if it fixed your problem. This helps other members find answers quickly.

Good luck

[#56]

Live chat no longer works on any mobile device whether that is an iPhone or iPad. Only way to access the live chat feature is via a full browser

[#57]

Live chat no longer works on any mobile device whether that is an iPhone or iPad. Only way to access the live chat feature is via a full browser

[#58]

Here it is December and NO live chat button - do you read these AT&T???

[#59]

Here it is December and NO live chat button - do you read these AT&T???