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Changing account name to mine

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Changing account name to mine

My ex-husband left the house after the divorce was finalized. I have been paying the bills ever since. But I can't get in because I don't know what username and password he used.

 

I've tried entering his email as the userword, but that doesn't work.

 

The AT & T website sends a confirmation link to his email account every time I try to request a new username or password, which is very frustrating.

 

I'm traveling in Ireland and believe the next bill is due May 5. I hoped I could pay my May bill on-line, but I can't get into the account.

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ACE - Sage
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Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎04-30-2019 12:41 PM

Re: Changing account name to mine

It’s unlikely you can get in from overseas any way.   Not to state the obvious, but this should have been addressed during separation, and your line removed from his account.  

   Your best option is to contact your EX, and ask him to do a transfer of billing responsibility for your line, and set up your own account.  https://www.att.com/tobr/tobrHomePage.rt

Transfer can be done online.  

 

 If you have active service still, you can call At&t for free or use chat.  Contact information link, including hours, is at the bottom of the forum page.  The 24/7 number is rumored to be less than 24 hours.  But unless you’re authorized on the account, I can’t imagine they will be much help.  

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Re: Changing account name to mine

"Not to state the obvious"

Thanks for that!
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ACE - Sage

Re: Changing account name to mine


@mrsmellark wrote:
"Not to state the obvious"

Thanks for that!

Been there.  And if I didn’t do it, the ex husband was clueless and helpless.   I had to ToBR to his email and it took every day of the 14 to get him off my account.  The advantage is it was my account and he had no other phone or number. 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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