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Cannot login to myAT&T (wireless-only customer) , problem with new AT&T web page

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Cannot login to myAT&T (wireless-only customer) , problem with new AT&T web page

I am unable to login to myAT&T to check my latest bill. I have been doing this successfully for last 3 years (as AT&T does not send me a paper bill). It looks that the web page was upgraded a few days ago.

WHen I enter my credentials, I get no error message etc, it redirects my browser to a new page and I even see an offer for LG tablet (so the login WAS successful). However after clicking "continue" I am kicked back to the login page again. When trying to enter my credentials again, I even see a new screen "Hang on...." but in 2 secs I am kicked back to login page.

Chat support was not helpful- they reset my password, but it was of no use. As this is not a password problem.

I use Windows 10 and tried at least 2 different web browsers (Chrome and Edge). I even tried Safari on my iPhone. Still not success. Please fix it, I do want to see my bill

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Message 1 of 9
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Accepted by mieszkom
‎05-12-2017 12:43 AM

Re: Cannot login to myAT&T (wireless-only customer) , problem with new AT&T web page

Hello @mieszkom,

 

We appreciate you reaching out to us on the Community Forums! I’m sorry to hear you are unable to access your online account. I know how important it is to be able to view your bill and usage. I can help you with this!

 

Thank you for trying a different browser, this helps narrow the issue down. We also have a quick troubleshooting guide for myAT&T issues. This may provide some assistance.

 

This could also be an account specific issue. I will be reaching out to you in a private message, in order to gather more information. Please check your Forum’s Inbox for this!

 

I look forward to working with you. Have a great weekend!

 

Jonathan, AT&T Community Specialist


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Message 2 of 9

Re: Cannot login to myAT&T (wireless-only customer) , problem with new AT&T web page

I had the same problem when I tried to login to my DirecTV account apparently AT&T and DirecTV have linked in some way because everytime I try to login to DirecTV it kicks me over to AT&T I got my AT&T bill paid but I had to pay my DirecTV bill over the phone. They told me that when you first login you have to choose AT&T or DirecTV I didn't have that problem the next month when I went online to pay my bill in that little circle that says hang on that's DirecTV not AT&T
Message 3 of 9
Contributor

Re: Cannot login to myAT&T (wireless-only customer) , problem with new AT&T web page

I have had the same issue for the last 4 days. Spent 37 minutes on the customer service line only to be told that the digital department would be contacting me in the next 24-48 hours.

 

Message 4 of 9
Tutor

Re: Cannot login to myAT&T (wireless-only customer) , problem with new AT&T web page

I have the same problem past 3+ days trying to access from within Singapore. Tried Safari iPhone via 4G, Mac Safari, Mac Firefox. From home broadband & from office Internet access. However, if I VPN to San Francisco on Mac, I can access. Note: I've been remote accessing account every month from overseas for 10 years. I've run into this problem several times the past year - seems to happen near the billing cycle.

Message 5 of 9
Tutor

Re: Cannot login to myAT&T (wireless-only customer) , problem with new AT&T web page

This problem has been happening on and off for me too. See my post. It's not solved - it's a change to AT&T website, some type of script is failing. My guess is it relates to "location", since if I VPN into the US, it'll work. But it's not working when I access from within Singapore directly

Message 6 of 9
Contributor

Re: Cannot login to myAT&T (wireless-only customer) , problem with new AT&T web page

I'm a new customer trying to log in for the first time to set up on line account and establish a new password..

the questions of security and user id and password are not matching with what I have therefore not allowing me 

access to my att. account 

Message 7 of 9
Contributor

Re: Cannot login to myAT&T (wireless-only customer) , problem with new AT&T web page

Typical.

[Inappropriate content removed]

[Please keep it courteous]

Message 8 of 9

Re: Cannot login to myAT&T (wireless-only customer) , problem with new AT&T web page

The last few times I've tried to access my online account, I get the message "A temporary system error prevents us from retrieving your account information right now. This type of problem usually lasts only a few minutes but may continue for several hours." This  has been going on for over a month now, so I guess I'd like to know what the definition of "temporary" is. Are they going to fix this or what????? The LAST thing I want to do is call them, because a) it takes forever and several times going in circles before you can actually reach someone and b) I end up talking to someone I can't understand.

 

Message 9 of 9
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