Cannot login to account (LGN0801)

Contributor

Cannot login to account (LGN0801)

[ Edited ]

I have been trying to log into my account but each time I receive an error page that states:

 

A temporary system error prevents us from retrieving your account information right now. Please try again later.

Further help: Contact Customer Care

(LGN0801)

 

I have tried logging in at several different times, throughout yesterday and today.

Can someone help me get past this and log in? I am trying to log in so I can pay my bill.

 

Edit: I tried to post this in the Wireless Account Access board but it ended up in Internet billing.

Message 1 of 13 (9,263 Views)
Community Manager

Re: Cannot login to account (LGN0801)

Hello GolfActual,

 

Are you still having issues logging in? I am able to log in on my computer. What web browser are you using? You can also use myAT&T app on your phone to manage your account and bills.

 

Thank you,

Dmitriy


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Message 2 of 13 (9,175 Views)
Contributor

Re: Cannot login to account (LGN0801)

I have had this problem, too.  I have experienced it off and on for severl months (about 6).  I have called in to CS before, but they couldn't help me.  I have tried multiple browsers and multiple machines so that isn't really the problem.  I'm assuming that it might have something to do with the server, because there is no pattern to the problem.  I will try for several days to no avail and then suddenly it will work and finally let me in.  It's beginning to give me a great deal fo anxiety especially when I'm trying to log in to pay my bill.  Any help would be much appreciated.  HELP!!!

Message 3 of 13 (9,088 Views)
Contributor

Re: Cannot login to account (LGN0801)

As of today, I can now log in. I have been using Chrome as my web browser.

Message 4 of 13 (9,053 Views)
Scholar

Re: Cannot login to account (LGN0801)

.... Been four days and I still can't log in via the my AT&T app on my 1020.... Fine from PC, just not from phone.
Message 5 of 13 (8,584 Views)
Community Manager

Re: Cannot login to account (LGN0801)

Hello @mlife 

 

Try restarting your phone and if that doesn't work, reinstall the app. Is your password saved on the device?

 

Thanks,

Dmitriy


Rethink Possible


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Message 6 of 13 (8,563 Views)
Scholar

Re: Cannot login to account (LGN0801)

Yup... already tried all that.... none of which worked.... 

Message 7 of 13 (8,558 Views)
Contributor

Re: Cannot login to account (LGN0801)

I am also getting the same responses when I try to log in from my Iphone
Message 8 of 13 (8,429 Views)
Highlighted
Contributor

Re: Cannot login to account (LGN0801)

I have been having this problem on my phone for over a month now. I can login just fine on my computer. I have tried to reinstall. I have tried to update my password. Nothing helps.

Message 9 of 13 (8,241 Views)
Contributor

Re: Cannot login to account (LGN0801)

Since my last post. Apple updated iOS to 7.1.1 and att app was updated to version 4.0 and now I can not log in from any iphone in my accout. Ok on PC.
Message 10 of 13 (8,113 Views)
Contributor

Re: Cannot login to account (LGN0801)

I can not log in from any of my phones from any phone web browser (Safari or Chrome) or the AT&T app, only from my laptop and desktop PC's . On all phones I get the LGN0801 error. Before it was just my iPhone 5s, now the iPhone 5c that my father uses can not log in either (web browser or app).
Message 11 of 13 (8,111 Views)
Contributor

Re: Cannot login to account (LGN0801)

I also have not been able to login using the AT&T iOS app. PC is fine, tablet is fine using Safari.

just did the last app update on May14,2014 ....prior could not log in, after still can not log in.

please provide what the fix is.

Message 12 of 13 (7,926 Views)
Community Manager

Re: Cannot login to account (LGN0801)

I have the iPhone too and use myAT&T app, it works fine for me, I'm sorry you guys are having some issues. Try doing a reset by holding your power and home button at the same time for 10 seconds.

 

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 13 of 13 (7,878 Views)
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