Tutor
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2 Messages
Cannot login to account (LGN0801)
I have been trying to log into my account but each time I receive an error page that states:
A temporary system error prevents us from retrieving your account information right now. Please try again later.
Further help: Contact Customer Care
(LGN0801)
I have tried logging in at several different times, throughout yesterday and today.
Can someone help me get past this and log in? I am trying to log in so I can pay my bill.
Edit: I tried to post this in the Wireless Account Access board but it ended up in Internet billing.
ATTDmitriyCM
Former Community Manager
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10.4K Messages
10 years ago
Hello GolfActual,
Are you still having issues logging in? I am able to log in on my computer. What web browser are you using? You can also use myAT&T app on your phone to manage your account and bills.
Thank you,
Dmitriy
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swakely1
Tutor
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1 Message
10 years ago
I have had this problem, too. I have experienced it off and on for severl months (about 6). I have called in to CS before, but they couldn't help me. I have tried multiple browsers and multiple machines so that isn't really the problem. I'm assuming that it might have something to do with the server, because there is no pattern to the problem. I will try for several days to no avail and then suddenly it will work and finally let me in. It's beginning to give me a great deal fo anxiety especially when I'm trying to log in to pay my bill. Any help would be much appreciated. HELP!!!
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GolfActual
Tutor
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2 Messages
10 years ago
As of today, I can now log in. I have been using Chrome as my web browser.
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mlife
Scholar
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100 Messages
10 years ago
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
10 years ago
Hello @mlife
Try restarting your phone and if that doesn't work, reinstall the app. Is your password saved on the device?
Thanks,
Dmitriy
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mlife
Scholar
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100 Messages
10 years ago
Yup... already tried all that.... none of which worked....
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RafaelRodriguez1
Contributor
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3 Messages
10 years ago
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rbarbato67
Contributor
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1 Message
10 years ago
I have been having this problem on my phone for over a month now. I can login just fine on my computer. I have tried to reinstall. I have tried to update my password. Nothing helps.
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RafaelRodriguez1
Contributor
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3 Messages
10 years ago
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RafaelRodriguez1
Contributor
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3 Messages
10 years ago
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