AT&T Community Forums

Account number and pin help

So I just started service with at&t with a postpaid account and when I left the store I realied too late that all the store clerk gave me was just a sales receipt and not the rest of the paperwork that I should have been given. Now I'm trying to access my account online and my pin that I set in store is not working and it keeps asking me for my account number but all the receipt showse of that is the last 4 numbers. How do I get into my account online???

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ATTHelp

Community Support

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231.2K Messages

5 years ago

Hi @MissAngela22

Thank you for reaching out to us today. We'll be happy to assist you. If you have the phone number for your device, you should be able to set up online access for your account (which will then enable you to view your account number). This article on creating a user ID will walk you through the process.

If you have any additional questions, please do not hesitate to reach out to us.

Darais, AT&T Community Specialist

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