Contributor
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2 Messages
ATT sending my account activation code to my Mobley number
Hello, I just purchased my first ATT device. It is a Mobley. I am trying to log into my account for the first time and ATT keeps sending (texting) my account verification code to my Mobley number. I spent about an hour on the phone with multiple customer service reps to no avail. I was promised a call back within 48 hours but, of course, nobody called.
How do I get my new account verification code when retrieving texts/calls is not available? Can it be mailed/emailed to me?
Thanks
ATTHelp
Community Support
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231.5K Messages
7 years ago
Hi @ear2theground
I am sorry you are having this issue and will gladly do all I can to help in any way possible.
I am going to need to get some more information to best assist with this. I will contact you via private message so I can check into this for you. It will show on the upper right corner of the screen in your Forum’s Inbox so please keep an eye out for it. I look forward to speaking with you!
Have a fantastic rest of your day!
Geovanni, AT&T Community Specialist
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