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ATT says my login (user) and password is incorrect.

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ATT says my login (user) and password is incorrect.

I am having a problem with being able to log into my ATT account.

1. It says my user name AND phone number is invalid

2. when I get the email to get my username to reset it ITS TEH EXACT SAME THING I AM PUTTING IN.

3. It keeps saying that my username and phone number is invalid and I cannot log in.

 

How do I log into my account if its saying whats already valid is invalid and I cant get to the verify screen because it says my stuff is invalid.

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Message 1 of 6
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Solution
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎01-11-2019 11:21 AM

Re: ATT says my login (user) and password is incorrect.

Hello @Chartisem and thanks for reaching out to the community for help!

 

We understand how taxing it can be when trying to access your account, we can help you with that!

 

If you forgot your ID and password

  1. Select Forgot ID? > User ID & Password.
  2. Enter your contact email address.
  3. If prompted, choose how you would like to receive your user ID.
  4. Enter your user ID that was sent to you.
  5. Choose temporary password or security questions and follow the prompts.
  6. If you chose temporary password, enter the password you received. The temporary password page will tell you where the password was sent.
  7. Create your new password.

This will help you retrieve both account verification. But if you still require assiatnce, feel free to contact our Customer Support team at 800.331.0500.

 

We hope this information helps.

 

Dwight, AT&T Community Specialist


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Message 2 of 6
Contributor

Re: ATT says my login (user) and password is incorrect.

My att app was saying that my password was wrong so I went in got a temporary and reset it but it continues to tell me it’s wrong even with new password. I have been trying this for over 24 hours and have reset in twice now. 

Message 3 of 6
Contributor

Re: ATT says my login (user) and password is incorrect.

I keep trying to log into my bellsouth email account using my email address and password.  It works sometimes but mostly not and I get a red lettered screen telling me my login and password are wrong.  I tell you they are not wrong but I still can't get into my email.  

Message 4 of 6
Contributor

Re: ATT says my login (user) and password is incorrect.

Just what I need.  An email notification as to why I can't get into my email.  

Message 5 of 6
Contributor

Re: ATT says my login (user) and password is incorrect.

I am having the same problem, it says my password is incorrect so i change it using my name, email address and secret questions. I type the new password in and go to log in and that one is not valid according to your server. Have reset my email password about 10 times now. This is definitely a problem on AT&T's end but i dont see them fixing it anytime looking at the dates on this thread.

 

PS-Yes i have reset my cache and cleared my browser. Yes i have tried it on multiple devices and multiple browsers

 

Message 6 of 6
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