Contributor
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1 Message
11 AT T
I checked my credit a month ago and saw this on my credit. I disputed it right away knowing I've never had an account with AT&T, the dispute came back as my acct. And was staying on my CR. What do I do this is not my bill?
Accepted Solution
Official Solution
ATTTimCS
Employee
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420 Messages
11 months ago
Hello Community,
While this is an older thread, we wanted to make sure that you had an answer if you've come across this post. Here's what you can do if you feel that your identity was used to establish AT&T service without your knowledge.
The first recommended step to take is to file a police report about the incident. Next, in order to dispute that discrepancy, you'll want to present that report to the reporting credit bureaus.
These steps and more can be found under Additional steps to take in case of identity theft when you visit Guard against identity theft:
You can also contact AT&T Global Fraud Management to report an unauthorized account creation:
If you have further questions or need support, please post a new question.
Tim, AT&T Community Specialist
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jt212s
Professor
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1.1K Messages
8 years ago
Hi @Athena238, if an account was opened with your identity without your permission, you'll want to contact AT&T's Global Fraud Management Organization at 877-844-5584. They'll help you from there.
More info is available here: https://www.att.com/esupport/article.html#!/wireless/KM1159583
Justin
If this solved your problem, please consider accepting this as the solution so that it can help others in the future. Please remember that this is a customer forum and all of the answers we provide are through our own research, experience, or personal knowledge.
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Tayl2804
Contributor
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3 Messages
8 years ago
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wwaukechon
Contributor
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1 Message
6 years ago
I have the same on my CR and I've never signed a contract with them. I always use prepaid.
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16354bhs
Contributor
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2 Messages
6 years ago
Just got alert notice from one of my credit report company saying my FICO score changed and dropped 4 point because I am delinquent on this 11ATT account that was opened end of February 2018 for $127.00.
I do not have anything regarding 11ATT or AT&T or ATT.
Any suggestions other then contacting (Disputing) CR agencies? 🤔
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16354bhs
Contributor
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2 Messages
6 years ago
Thx!
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rking824
Contributor
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1 Message
6 years ago
I have the same problem. Tried disputing with my CR agencies and they say the charge is accurate. I don't know what to do next. This is definitely not my account!
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Skimball1991
New Member
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3 Messages
4 years ago
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andrea_spencer18
New Member
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1 Message
4 years ago
I am having this same exact problem! When I saw this on my credit report I immediately freaked out then called the actual collections agency....they were not only extremely rude and unprofessional, but refused to help me or give me any information other than demanding I pay the collection amount and also wanted me to give them my social security number as well as my drivers license info...uhm, no! Right away this tells me that this is a scam! For the past 5 days now, I have called EVERY AT&T number and have been transferred to machine after machine and have been told that I will be speaking with a real person....no such luck. AT the beginning, when they kept asking me for my account number before transferring me to a "real person," I kept telling them that I don't have one as I have NEVER had an account with this company, they then told me my name doesn't pull up any account with them, so how then, am I in collections??? I am beyond frustrated at this point and I WILL NOT pay for a fraudulent account. I'm (Edited per community guidelines)!! I just spent all of my unemployment money paying off my credit cards and now this scam hits me. What am I supposed to do now? How can this be resolved? If I get told one more time that no one can help me, I will make sure to tell as many people as I can of this horrible experience and to stay far away from this company. This is awful, how is this company doing this to people, especially during a pandemic!!? I will definitely be contacting the better business bureau as well over this matter, everyone else should do the same!
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Bobodaman1
New Member
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1 Message
4 years ago
Well, join the club. Businesses use to act honorably but now since our government doesn't care if they look sleazy nowadays!
Business don't care as well.
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