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travel to Canada with ATT family plan

travel to Canada with ATT family plan

We have 4 of the 5 family plan memebers traveling to Calgary for 1 week, how do I maintain cell calling and wifi to be able to work

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Message 1 of 6
ACE - Expert
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Accepted by ACE - Expert (ACE - Expert)
Accepted by Gary L
‎02-27-2017 10:51 AM

Re: travel to Canada with ATT family plan

@thorskisail You have an old family plan that is minute based? That will be expensive, $40 per line for a passport.

https://www.att.com/offers/international-plans/passport.html

 

If you have a Mobile Share plan you can generally get Canada Roaming Bonus for free, but you have to call and ask for retention, you need to ask SUPER nice as this is not an advertised feature (if they don't know what you're talking about, call back and ask someone else) and this gives you 1 GB free (per line). You need to have this turned on per line. 

With ether option: You'll need to enable international pay-per-use on each line too. Plus, you need to make sure cellular roaming is turned on.

 

 

 

 

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Message 2 of 6

Re: travel to Canada with ATT family plan

when I called they offered 10$/day per phone, 40$ per line passport plan or 260/month North American roaming plan for all 4 lines, I am not sure what you mean by retention? but I can usually be really nice

Message 3 of 6
ACE - Expert

Re: travel to Canada with ATT family plan


@thorskisail wrote:
when I called they offered 10$/day per phone, 40$ per line passport plan or 260/month North American roaming plan for all 4 lines, I am not sure what you mean by retention? but I can usually be really nice

What AT&T Cellular PLAN do you currently have? (Look at the name on your bill).

It's really hard to be specific if I don't know what you have.

 

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 6

Re: travel to Canada with ATT family plan

I have a mobile share plan with 30GB of data. I did call and asked for retention and disc used this with them. They were able to add Canada roaming to all 5 cell phones and 3 devices with 1 GB of data for free. Thanks for the help. they were also very helpful.

David


Message 5 of 6
ACE - Expert

Re: travel to Canada with ATT family plan

@thorskisail wrote:
I have a mobile share plan with 30GB of data. I did call and asked for retention and disc used this with them. They were able to add Canada roaming to all 5 cell phones and 3 devices with 1 GB of data for free. Thanks for the help. they were also very helpful.

David, Keep in mind if you use up all the data on a device, you can tether to one of the other devices.

I'd reset the counters on all the devices when I left and when in the car/airport use the tablet data first (by tethering the phone through it) and be sure to stop when the device (not the web site) the device counter, says you're at 930mb and you won't even have started using the phone's data yet...

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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