service area

Tutor

service area

I have had cell phones for over 10 years where I live. Used to be able to order online and about 3 years ago that changed. Now I get a message that says my zip code is not in the coverage area. When I look at the coverage map my address is in the coverage area and there is a tower 3 miles from my home. I also receive texts from AT & T telling me when a new tower is added to my area. They don't have a clue as to what they are doing. They tell me to go to a store and order and I hate their stores. Employees are rude and lie.
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Message 1 of 3
Community Manager

Re: service area

Hello, sstandley!

 

Thanks for posting. I'm sorry to hear you're having difficult ordering online. We would be happy to look into this for you, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
Tutor

Re: service area

What's there to look into.  I have talked to at least 3 AT &T employees regarding this issue and all I get is " if you are not in the service area there is nothing we can do."  Well if I have been in the service area for over 10 years why am I not now?  I thought AT & T was supposed to be expanding their service?  Not they just charge more and give less.

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