Check for service outages
shilohlucy's profile

Contributor

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1 Message

Sunday, September 10th, 2017 12:18 AM

is the Prepaid/GoPhone cell network down?

Noticed cell phone not responding to anything since early morning 9/9/17. It's charged up. In Greensboro NC.

Searched online, some results show widespread issues 

Community Support

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231.3K Messages

7 years ago

Hello @shilohlucy,


Thank you for reaching out on the Community Forums.  I rely on my phone so much so when there is a service issue it is a huge inconvenience.  I would be happy to help you.


I am not currently showing any outages in Greensboro, NC.  If you are still having issues with your device please power it completely off and back on.  This will help refresh the connections to the towers.  For further troubleshooting, please use our Troubleshoot & Resolve Tool.  Make sure you are logged into your account and choose Phone calls for the issue.


I hope this information helps, and please have an amazing rest of your day.


Jessica, AT&T Community Specialist

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