Contributor
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1 Message
coverage in area getting worse and worse
the coverage in my area has continued to get worse instead of better... how is it that this area has went from having full bars of lte to 1-2 bars of lte. I know it is nothing with the phone cause I have 4 different phones with the same issue and other people with att that have the same issue. I continue to get the run around when I contact anyone about the issue and also they try to sell me a micro cell for a service i already pay for. I would like to stay with AT&T but am to the point I may have to switch carriers.
ATTHelp
Community Support
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231.3K Messages
7 years ago
I’m sorry to hear you have been having issues with your service. I’d be more than willing to get this taken care of for you.
I will be reaching out to you via private message to get more information on the area. My message will arrive in your Forum’s Inbox; this is located in the top right-hand corner of your screen.
I look forward to getting this resolved for you!
Jordan, AT&T Community Specialist
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Slater1
Contributor
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1 Message
6 years ago
I’m having this same problem!
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DeLeonMom
Contributor
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1 Message
6 years ago
We are having the same problem in DeLeon Texas and all we ever get is the run around when we contact AT&T. Every time they don’t have an actual answer for why the tower is down. It goes out on average once a week. You can park on the side of the road 300 ft from the tower and only have 3 bars. I can see the tower from my house not even 3 miles and only have 2 bars. What is the deal we are all paying a pretty penny for this service that we are getting shorted on. Fix it AT&T do your job!
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Jk8716
Contributor
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2 Messages
6 years ago
We live in Cape Royale on Lake Livingston Texas. We have gone from one to two bars to zero bars . Worst service I have experienced. We walk our dogs at night and two hundred feet away our phone starts downloading all the messages for the day. I have an Android and ATT won't let me download an app to use messaging on WiFi. We bought property on the other side of the lake and had 5 bars 4G LTE. We now have one bar there. What is going on with AT&T service?
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Jarrell
Contributor
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1 Message
6 years ago
I'm having the same problem in Jarrell, Texas. The service is getting worse and AT&T doesn't seem to know how to fix it. One or two bars max. I've spent too much time using the home wifi with another company trying to get AT&T to understand that if I can't call them on the phone.
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Blackcat1369
Tutor
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11 Messages
5 years ago
Same problem here in Evansville Indiana! I have called, I have posted on here, I have sent emails and the only solution I am offered is buy more high speed data. Well since I’ve used AT&T for 20 years with multiple phones and never had issues, and know exactly what my phone can and can’t do where data is concerned, I can safely say that there is no reason I should have to purchase anything additional, because all my current problems didn’t USED to exist!
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formerlyknownas
ACE - Sage
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117K Messages
5 years ago
@Blackcat1369 That’s not what you wrote here. https://forums.att.com/t5/Plans-Features/Degraded-service/m-p/5760528#M1376
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Jk8716
Contributor
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2 Messages
5 years ago
the past. Therefore, they have cut back the 4G coverage in anticipation of
the 5G roll out. From what I have read the 5G test was a bomb. Therefore,
again, the existing customers of ATT, like us, are having to suffer with
poor service. Not very good customer service.
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DABoyd
Contributor
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2 Messages
9 months ago
I agree 100% We go camping at Lake Livingston at least once a month. I had a "great deal" to move from Verizon to ATT and I sooooo regret it! This weekend we had 1 bar or less. Forget trying to download anything or use streaming tv on Firestick! What the (Edited per community guidelines) is the deal with ATT?? I'm going to have to go back to Verizon with my tail between my legs.
(edited)
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ATTHelp
Community Support
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231.3K Messages
9 months ago
Hello, @DABoyd. This is not the experience we want you to have, and we certainly understand that it is important for you to be able to connect to our network.
Here are a few troubleshooting steps we recommend:
If you continue to have this experience after trying these steps, please reach back out to us. We will invite you into a Direct Message, get the specific zip code for your location, and check the condition of the towers in that area.
Thank you for contacting AT&T Community Forums.
Goodacre, AT&T Community Specialist
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