Explore & discover

Helpful Links

Will Moto Z Droid work on ATT?

Tutor

Will Moto Z Droid work on ATT?

Hi everyone.

 

Currently an ATT Mobile Customer located in Los Angeles, CA. Using the Sony Xperia Z2 and it gets LTE signal just fine in most places. Ran a speedtest last night, got an average of download speed of 30MB/sec. 

 

Considering getting the Verizon Moto Z Force Droid and would like to know if LTE would work in the Los Angeles area?

 

The bands that The Moto Z Force Droid supports are as follows:

2G bandsGSM 850 / 900 / 1800 / 1900 - EMEA, USA
 CDMA 800 / 1900 - USA
3G bandsHSDPA 850 / 900 / 1900 / 2100 - EMEA, USA
 CDMA2000 1xEV-DO - USA
4G bands

LTE band 2(1900), 3(1800), 4(1700/2100), 5(850), 7(2600), 13(700) - USA

 

 

I understand that Band 17 isn't support but would I still be able to get LTE in the Los Angeles area via Band 4?

16,802 Views
Message 1 of 12
Administrator

Re: Will Moto Z Droid work on ATT?

Greetings @tecz0r!

 

Great question! I hope you enjoy your new phone whatever you decided to ultimately use!

 

Checking that band information, it theoretically should work with LTE on our network, since it can connect to Band 4 and Band 2!

 

However we can never guarantee that for unbranded phones, there’s always the chance of an unforeseen incompatibility.

 

Be sure to program your new phone with our APN settings as well, this is key to getting connected to the data network!

 

I appreciate you reaching out about this! Thanks for being a part of the AT&T Community!

 

 

Anabel, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 12

Re: Will Moto Z Droid work on ATT?

I was informed at my local AT&T store here in Clarksville Tennessee that my Moto Z Droid that I just bought through Verizon about a month or so ago will not be usable at all in the switch we are about to make over to AT&T this month now that all of our family's contacts are finally up with Verizon. We get little to no service at our new home on the outskirts of Clarksville with Verizon, but AT&T works very well out there in the countryside. Is this true? Will I need to try to sell my brand new Moto Z Droid to get an AT&T phone to make this switch?
Message 3 of 12
ACE - Expert

Re: Will Moto Z Droid work on ATT?

@tecz0r

 

Here is the problem..  I see band 2,4,5,30 in my 45min drive to work everyday.  

 

ATT uses a hodge podge of bands to make LTE work nationwide.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 12
Administrator

Re: Will Moto Z Droid work on ATT?

Hello @realheavyd!

 

 

It could be that the store has seen issues with other versions of this phone.   One option we would recommend is seeing if you have a friend or family member already using an AT&T android and borrowing their NanoSIM card to see if it works.

 

The phone should automatically receive calls and texts; you would just need to adjust the APNs for the data connection. You should be able to get regular data speeds this way, but you may not be able to connect to the LTE speeds due to the phone not being on its native network.

 

Looking at the compatible bands between the AT&T network, and the phone, I am showing they match for 3G on the 850MHz, and 1900MHz frequency and on the Band 4-AWS, and Band 2 LTE frequencies.

 

Please keep us posted on if this works, I look forward to hearing back from you.

 

 

Fiona, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 12
Highlighted

Re: Will Moto Z Droid work on ATT?

@tecz0r Any updates on your experience with the MotoZ on AT&T's network? I'm very interested myself!

Message 6 of 12
Tutor
Solution
Accepted by topic author
Accepted by tecz0r
‎02-16-2017 2:27 PM

Re: Will Moto Z Droid work on ATT?

Hi there! Sorry I haven't updated the thread (I hate when OP's don't update their topics on forums!)

 

Without further ado, I posted this reply on a Reddit thread that I'm simply going to copy/paste here as it would be faster. 

 

Hi there,

 

I only have a minute before work so I have to type this out quick. I was going to make a post about this very thing over at /r/Android but never got around to it.

 

So first and foremost, I'm using a Verizon Moto Z Force with LTE on AT&T. So for anyone saying it isn't possible, is full of **** (as Verizon phones are now unlocked).

 

Next, you must confirm that you HAD LTE service on a prior device before using the Moto Z Play in the area which you live.

 

I was using an unlocked Sony Xperia Z2 where I live getting LTE service via ATT so I know I had LTE in my area. I also used a similar app like Signal Spy (LTE Discovery) on my Xperia Z2 to know which band I was mostly connected to in my area and if the Moto Z Force supported that band. If you are using a US bought Moto Z Play, this should not be an issue at all for you and you should be getting LTE.

 

Once you can confirm all of this. Its time to make sure your phone has the correct APN settings to access LTE. When I first did this, the AT&T rep that helped me couldn't get LTE working, he was in the same boat as you, HSPA+ only.

So, with that said, Settings > Data Usage > Three Dot Menu at the top Right > Cellular Networks > Access Point Names > Hit the + sign at the top > Enter the data settings found on THIS page. (Name and APN should start with NXTGENPHONE).

 

If all of that STILL doesn't work, then its time to roll up your sleeves and put your game face on when you head into the AT&T store. I did a bit of reading online with people who also had a similar problem. As it turns out, AT&T infrastructure is somewhat crap and doesn't understand that people may want to use a phone OTHER THAN what AT&T offers. And those same people deserve LTE access as they are paying with their hard earned money especially if their phone supports it. So the issue is, AT&T's network that detects IMEI's are understanding that THIS PHONE GETS LTE ACCESS because it isn't an AT&T device.

 

The fix around? Simple. Spoof the AT&T system into thinking that your phone is essentially a iPhone 7 on AT&T and put that nano-SIM into your Moto Z Play. Voila. LTE access. Worked in a split second for me. You may have to go to more than one store to find someone who actually wants to help you.

 

Read the very last comment on THIS post for a more detailed response to what I said in the last paragraph.

 

Good luck, friendo.

 

EDIT1: I actually printed out the paragraph from the AT&T thread I posted and took it with me to the AT&T store. You should too if it comes to that.

TL;DR: I am using the Moto Z Force on AT&T and get LTE service almost everywhere in the greater Los Angeles area. 

Tags (1)
Message 7 of 12
Contributor

Re: Will Moto Z Droid work on ATT?

@tecz0r

 

Your post was very helpful in trying to get my Moto Z Force to work on AT&T (San Diego). I went into an ATT store last night and had a Iphone IMEI number assigned to my existing SIM, all worked well with respect to LTE. This morning it stopped working witth regards to phone and SMS connecting, LTE still worked though. 

Did you have a new sim set up in an Iphone, set your online account to reflect the Iphone, then switched sims? On my end there seemed to be a disconnect between the phone and the online settings that might have been the problem. Thanks for any help you can offer.

Message 8 of 12
Tutor

Re: Will Moto Z Droid work on ATT?

@jhnew1 

 

Hi there. 

 

Your post is confusing because I can't imagine how LTE would still work and yet SMS and Phone would be broken. In the post above, I mentioned making sure you're using the correct APN settings? Please make sure you have the right settings to a T. 

 

I did not have a new SIM set up in an iPhone. The IMEI was basically pulled from an iPhone on display, I think. Once again, make sure the APN's are correct. 

 

Please update the thread when you get a chance so I can help you out; thanks!

Message 9 of 12
Contributor

Re: Will Moto Z Droid work on ATT?

I've had my Verizon Moto Z since it's release day last year and it can't hold LTE in my state for whatever reason, but I haven't noticed any issues when traveling to Atlanta, San Diego, or New York. I've done everything I could to fix the issue, and nothing works. It will have LTE for about two hours, but as soon as service gets low, it drops down to H+ and never regains LTE. And the only way I found to regain LTE was to insert my old T-Mobile sim card which LTE was fully supported. And then I would power down, insert my AT&T sim and power back on. After that, I would have LTE and LTE speeds temporarily until to dropped back to H+.

 

My AT&T account is tied to my iPhone 7, and I have no problem getting LTE on any of my other unlocked phone. It's just this one. 

 

This morning when I had LTE, I used LTE discovery to find out which band I was on on the Moto Z, and it was Band 2. Strange thing is, in the second screenshot below is my unlocked Galaxy 930U, which gets LTE all the time. It's just my Moto Z refuses to keep an LTE connection. Moto Z Droid

 

Galaxy S7 930U

 

Message 10 of 12
ACE - Expert

Re: Will Moto Z Droid work on ATT?


mrswift91 wrote:

I've had my Verizon Moto Z since it's release day last year and it can't hold LTE in my state for whatever reason, but I haven't noticed any issues when traveling to Atlanta, San Diego, or New York. I've done everything I could to fix the issue, and nothing works. It will have LTE for about two hours, but as soon as service gets low, it drops down to H+ and never regains LTE. And the only way I found to regain LTE was to insert my old T-Mobile sim card which LTE was fully supported. And then I would power down, insert my AT&T sim and power back on. After that, I would have LTE and LTE speeds temporarily until to dropped back to H+.

 

My AT&T account is tied to my iPhone 7, and I have no problem getting LTE on any of my other unlocked phone. It's just this one. 

 

This morning when I had LTE, I used LTE discovery to find out which band I was on on the Moto Z, and it was Band 2. Strange thing is, in the second screenshot below is my unlocked Galaxy 930U, which gets LTE all the time. It's just my Moto Z refuses to keep an LTE connection. Moto Z Droid

 

Galaxy S7 930U

 


Its a bug in the phone.  I have heard reports of this on other carriers also....  It does not surprise me...  lenovo killed moto....

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 12
ACE - Sage

Re: Will Moto Z Droid work on ATT?

Maybe it's a band problem?  The Verizon phone gets LTE 1, 2, 3, 4, 5, 7, 13.  

If the local tower is a band 17 (as mine is) then no LTE on the Moto, but you would get it on the 930U because it has all bands.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 12
Share this topic
Share this topic
Additional Support