I can relate to the feeling of confusion whenever I am locked out of my email account. I can definitely help!
Have you tried logging into your email on another device to see if the same issue pops up? Sometimes changing between the phone and the computer can help find out where the error is.
Should the issue persist, please look for Forgot Password so we can get this reset. Once you have completed it, please try accessing your email again.
Please let me know if these steps help! Have a fabulous day!
ATTHelp
Community Support
•
231.3K Messages
7 years ago
Hello @Margaret9361747,
I can relate to the feeling of confusion whenever I am locked out of my email account. I can definitely help!
Have you tried logging into your email on another device to see if the same issue pops up? Sometimes changing between the phone and the computer can help find out where the error is.
Should the issue persist, please look for Forgot Password so we can get this reset. Once you have completed it, please try accessing your email again.
Please let me know if these steps help! Have a fabulous day!
Katie, AT&T Community Specialist
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