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Why is my LTE speed so very slow?

Why is my LTE speed so very slow?

I'm really starting to regret going with AT&T as my wireless carrier! I work in a tech / college corridor, and used to get super fast LTE speeds while at work - upwards of 40 Mbs! Nowadays I can't even crack .5 Mbs!!! I've verified that it is not my phone, as I have another AT&T phone for work, and it gets the exact same speeds. I've tried to submit multiple tickets through the AT&T mark the spot app, but that does nothing. I've called and complained in the past, and that also does nothing. My signal strength is relatively good for LTE - about -100 db. But I can never crack more than 1 Mbs it seems.... Short of jumping ship once my wife's contact expires, I'm at my wits end as to what to do!
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Message 1 of 67
ACE - Sage

Re: Why is my LTE speed so very slow?

Is your data throttled on an unlimited plan?
(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 67
Community Support

Re: Why is my LTE speed so very slow?

Hey there @opto_isolator

 

I’d be happy to help with your LTE data speeds! As @lizdance40 has asked, if you are on an Unlimited Data plan, speeds on LTE may be reduced once 5GB of usage has been accrued. Speeds return to normal at the beginning of the next billing cycle. To check your usage, dial *3282# to have a text with usage details sent to your device, or check online using att.com or the myAT&T app!

 

If your speeds do not return to normal with the start of the bill cycle, or you are experiencing slow speeds whilst under 5GB of usage/not on an unlimited plan, please send me a Private Message with the following information:

 

  • Cell and/or account number
  • Full name
  • Email address
  • Cell number affected
  • Signal strength
  • Recent data speeds

If this helps, please mark this answer as an accepted solution!

 

Thanks,

Charise

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 67
Contributor

Re: Why is my LTE speed so very slow?

I'm a longtime ATT customer and have an iPhone 6. I deliver pizza in the Alafaya and colonial UCF area. Myself and several other ATT users with smartphones have noticed that our LTE data was super slow. In fact I've had to switch to 4G which is actually faster in this area!!!!! Once away from the UCF area my LTE is fast again. THIS IS 100% A PROBLEM WITH ATT'S NETWORK! Customer service has no clue and it's been going on for weeks without resolution. Thank God we have Internet forums so we can see other people having the same exact issues or I'm sure ATT would try to blame it on our phones.
Message 4 of 67

Re: Why is my LTE speed so very slow?

Something is wrong with AT&T's network in Orlando in general.  I used to get 40-50 Mbs downlink speed in the UCFarea a few years ago - now its utterly horrible!!!  I've sent the @ATTCares Twitter account multiple direct messages and every time, a different person responds with no assistance whatsoever.  I am getting VERY tired of dealing with this crappy service for what we pay, and am considering jumping to Verizon - who I KNOW has FAST and reliable service in the Orlando area!

Message 5 of 67
Contributor

Re: Why is my LTE speed so very slow?

I live in Orlando and I have the exact same problems. I'm not on an unlimited plan. My wife and I have a data plan with 10GB's. Super slow download speeds. I typically get less than 1MB when using Speedtest or other similar apps on my iPhone 6. I know several other people with the exact same issue. We live in Gotha but frequent Orlando, Ocoee, Winter Garden, and Windermere. Don't have this issue in South Florida or Tampa. May need to switch to VzW.
Message 6 of 67

Re: Why is my LTE speed so very slow?

I had AT&T look into my issues.  Their offical response was that the network was crowded.  They unoffically were admitting that they cannot handle the capacity and cannot provide the bandwidth.  When I'm at work, I force my phone to 3G mode, just so I can browse the internet.  I'm guessing that since everyone is on 4G now, 3G is much less crowded.

 

I asked them if they had any plans to upgrade their system to accommodate the additoinal demand - and was basically told no.  Since I am paying for service I can't use (4G is basically unusable other than making phone calls and recieving texts), my wife and I are going to switch to Verizon.  I've been a business customer with AT&T for awhile - apparently they care to receive my money, but that's about it.

 

My father in law has Verizon in Orlando, and his speed test results are showing 50+ Mbit/s speeds - insanely fast, compared to my paultry <1 Mbit/s.

Message 7 of 67
Professor

Re: Why is my LTE speed so very slow?

Its no better out here in Southern California.  I used to get +60Mbps down, 20Mbps up on my Samsung SGIII.  Now on my SGIII and my work iPhone 6 I'm maxing at 5 down and 10Mbps up.  I may have to port my lines if this keeps up.  I actually get better speeds when I'm not running LTE and only using 4G.

Message 8 of 67
Contributor

Re: Why is my LTE speed so very slow?

I left T - mobile and joined ATT as their download speeds c were super fast..I was a believer..now the download speeds are a snail pace less then 1mb. It's like they threw the throttle on. I am disappointed on the downloads and now considering changing carriers..Please help
Message 9 of 67

Re: Why is my LTE speed so very slow?

I dumped AT&T and am now flying with Verizon. Speed tests show over
20-30 Mb, upwards of 50 in some areas in Orlando. Screw AT&T and their
lies about "signal strength." That doesn't mean squat - if you don't
have any bandwidth, signal strength doesn't mean anything.

Message 10 of 67
Contributor

Re: Why is my LTE speed so very slow?

Same here..its getting annoying now. Imma switch to verizon. Im just wasting my money with att.bad service
Message 11 of 67
Master

Re: Why is my LTE speed so very slow?


@opto_isolator wrote:
I'm really starting to regret going with AT&T as my wireless carrier! I work in a tech / college corridor...

Let's see, you work near a college and school is just starting up again.  My bet is that the network is jsut staurated with many moer new devices that haven't been there all summer, and their family and friends helping them move in.  Have you ever tried to use your cell phone around any major sporting event?  You would see the same thing there, when you suddenly cram 20,000 additional people into a small area, especially if many of them are new to the area and are using their maps to find their way around...


Jerry B.
"GeekBoy"

--


Message 12 of 67

Re: Why is my LTE speed so very slow?

Actually, if you look at the date when this was written it was waaaay back
in January if this year. Not "just when school started." This had nothing
to do with the university. The speed of AT&T's network in Orlando in
general just plain sucks.

Message 13 of 67
Professor

Re: Why is my LTE speed so very slow?

I ended up leaving AT&T (not so much for the speed, but the cost - Canada roaming was killing me).

Now on AT&T, with my work phone, I'm still ~5Mbps down, and on my T-Mobile phone I'm between 60 and 90Mbps down.

Message 14 of 67
Contributor

Re: Why is my LTE speed so very slow?

Why is my phone internet is too slow
I can not even open google it's only one out of 5 is working please help me out with this issue I need to use my phone internet because I do not have a wifi in my apartment!! Thank you
Message 15 of 67
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