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Sudden poor cell service

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Sudden poor cell service

A few days ago, I went from getting 3-4 bars at home to one. At work, which is a short drive away I can get three and have no issues. But at home, it's so slow I can't watch anything, websites slowly load if they do at all, and it's very frustrating. I don't know if it's related, but our internet, which is also through at&t started to slow to a crawl the same day. My cell phone account is separate from the one the wifi is on, so I'm at a loss. Is there tower work being done? If this goes on, I'll have to cancel my service and switch to a different carrier because I do some work online on my phone. My zip is 75605.

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Accepted by durandosu
‎04-21-2019 5:04 AM

Re: Sudden poor cell service

Hi @durandosu

 

Thank you for reaching out to us today. We are currently experiencing tower issues in the West Longview area. Our technicians are aware of the issues and are working to resolve it. We apologize for the inconvenience.

 

Darais, AT&T Community Specialist

 
 

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Message 2 of 6
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Re: Sudden poor cell service

You are responding is not a solution. 

Message 3 of 6
Contributor

Re: Sudden poor cell service

I have the same problem and I live in a totally different area. So bizarre. What is going on with AT&T? 

Message 4 of 6
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Re: Sudden poor cell service

Same issue...I have been an At&T customer for many years but I think it's time to find a new provider. I've always had an issue with slow internet/2 bars but today out of nowhere I tried to make a phone call and I received a message "No Mobile/Cellular Network available". I can't make or receive calls or texts. I restarted my phone, turned it off and on, At&T guy cleaned the "Cache" and nothing. Only way to use internet is through my neighbors Wifi. I pay A LOT of money to be having these kind of issues At&T! My zip is 76087.

Message 5 of 6
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Re: Sudden poor cell service

Yesterday both my husband's phone and my phone lost AT&T network at home. We can't make phone calls - we get a message "Emergency Call Only". When I leave home, my phone picks up the network. Last night I discovered if I stand next to a window in my home, I can get the network, but as soon as I move away from there we lose it again. This is a big problem!! I reported it and today got a text saying it was investigated and no problem was found - Call 866.641.8544 but for three hours now I've gotten the message - "I'm sorry, this office is currently closed." One very frustrated AT&T Customer!

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