Contributor
•
2 Messages
Slow data speeds on LTE/HSPA+
Over the past few months AT&T's LTE speeds have been gradually slowing down to the point of insanity, especially when I have full bars 24/7! I live in Fargo, ND and notice this issue only in my local area. When I travel to Omaha, NE or Minneapolis, MN or Saint Cloud, MN or Sacramento, CA I have no issues with slow data speeds. In Fargo, ND I average 1mbps down on a good day.
I heard Verizon is experiencing the same issues out here because their towers are over-congested which makes me wonder if AT&T is experiencing the same woes. I've had my phone swapped out, multiple factory resets, SIM cards replaced, multiple tickets with tech support opened up with no help. And not to mention I'm experiencing these issues with all 3 lines of service. Is anyone else experiencing slow data speeds and the ridiculous run around with tech support?????
SB20
Mentor
•
47 Messages
10 years ago
Have you tried AT&T's Mark the Spot app? You can report wireless or data issues via the app. They actually log these reports and act on it. Fixed my wireless coverage inside my hosue. Good luck!
0
0
NorCalOffspring
Contributor
•
2 Messages
10 years ago
Yes. That was one of the first steps I took to address this issue. After submitting countless submissions yielding no results, I submitted tickets with customer care and escalated the issue.
0
0
christopherjones
Scholar
•
121 Messages
10 years ago
Test your phones on a different area (maybe 5 - 10 miles away) that has LTE network, and check the speeds.
If the speeds are faster in the other area than obviously there's something going on with the towers and I'd recommend calling into Tech support at least every 2 weeks (this looks good on your account notes, and it looks good as a customer that you're trying to get the issue resolved)
0
0
KITSON01
Tutor
•
2 Messages
10 years ago
0
KITSON01
Tutor
•
2 Messages
10 years ago
0
0
skihji
Contributor
•
1 Message
10 years ago
Im getting the same exact issue. i have been with at&t awhile now and my speeds have always been pretty good up until a couple months ago, i might switch over to verizon with the rest of my family if this continues.
here is a speed test i just did tonight, you can see my full bars of LTE in the corner too...
1 Attachment
Screenshot_2014-09-18-02-38-55.png
0
0
qas1981
Contributor
•
1 Message
8 years ago
I am having this exact issue as well. The speeds are rarely above 1mb.
0
0