AT&T Community Forums

Sim network unlock PIN for my Motorola Atrix (MB860)

Four years ago I bought online from At&t a Motorola Atrix(MB860) which I stop using it long time. it is blocked now when I would like to use that cell phone. Can someone help me to unlock it because I already placed inside one universal Sim-card.

Jean Pierre

thanks you.

Responses

ATTHelp

Community Support

•

231.5K Messages

7 years ago

Hello @faviepie102!

Getting a phone unlocked can be very important if you travel a lot or are planning to sell the phone. I will be more than happy to help!

The first step to unlocking your phone would be to submit a request at our device unlock portal. It usually takes around 48 business hours to process. As long as your phone meets all the requirements, it will have no trouble getting the approval for unlock! The requirements are devices must:

Be designed for use on, and locked to, the AT&T network
Not be reported lost or stolen
Not be involved with fraudulent activity
Have all service commitments and installment plans completed and all early termination fees paid in full
Not currently be active on a different AT&T customer’s account

I will also be reaching out to you via private message to your Forums Inbox to help investigate further. Please be on the lookout for it!

I hope this information helps! Have a wonderful day!

Katherine, AT&T Community Specialist

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