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Roaming in Canada

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Roaming in Canada

I just read the news that ATT will add free roaming to Canada for mobile share plan customer. Any details?
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Message 1 of 27
Contributor

Re: Roaming in Canada

Hey Gary,

 Great conversation. We just moved to QBC, CAN and I'm trying despearately NOT to have to change my number. I spoke with someone from ATT and they set me up with this roaming NA option with the 1GB data included and the additional GB for $20. As I was out and about today for the first time since adjusting my plan last night, I noticed I was connected but not really. My device/iphone 6 plus, kept asking me to turn on Roaming. I think that is the right thing to do but was afraid of extra expense. What are your thoughts? I will call ATT as well but gosh darn the wait time was soooooooo loooooongggg. Thanks!

Message 16 of 27
ACE - Expert

Re: Roaming in Canada

@lisakugler I think at some point when they realize that more than 50% of your data / texting / calls is coming from outside the US for two consecutive months they may catch you ("If voice, text or data usage in Mexico and/or Canada exceed 50% of total usage for consecutive billing periods, AT&T may remove feature.").

 

That's the rule for the New Roam North America and (maybe) New Roam Mexico options, this Canada Roaming Bonus option doesn't really exist so the rules are hard (impossible) to find but I'd guess they are similar to the above.

 

It's the iPhone asking your to turn DATA Roaming on?  Or it's text messages asking you? You'll need data roaming on to use data.  Just turn it on and use it for a bit (make a call and use some data and send a text to a non-iPhone user) and then turn it off and then check your bill over the next few days (internation stuff can be slower to update).

 

(You might want to look at moving your number to a Google Voice line and have it forwarded (not sure how that works for Canada) or some other similar option)

 

 

AFAIK, there is not an option for New Roam North America with the 1GB (it's NA that uses your plan data or Roam Canada Bonus with 1GB), so make sure what your on-line account says. You need this on EACH line.

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Message 17 of 27
Contributor

Re: Roaming in Canada

  I called 611 last night and tried to do the Canada roaming just like my Mexico roaming, but the operator insisted that I could only do the passport deal.

  I hung up and called again this morning and went to cancellations/retentions like you said and the operator was very helpful and got both of my phones on the Canada Roaming for $0.00. Unlimited talk and text and 1 GB of Data per month. $20 per GB after that.  

  THANK-YOU very much for the help. 

Message 18 of 27
Contributor

Re: Roaming in Canada

I forgot to mention that discounted $5 off each line in the process. I have a 2 GB for 2 lines policy and I pay $75 per month for it. 

Message 19 of 27
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Tutor

Re: Roaming in Canada

this is unfair

Why is it included in GoPhobe plans but not to "loyal" monthly 15Gb+ plan customers???

Message 20 of 27
Contributor

Re: Roaming in Canada

I was able to add the Canada Roaming bonus on all my lines and they added an extra 5gb a month to my plan, no charge. The customer service rep (Damon)was great!

I hate to ask, but I was so concerned about my daughter being able to contact me from Montreal (her friend is in hospital there, she's travelling to see her) that I didn't ask exactly what the bonus entails. She can call me without the $$$ a minute charge?

Message 21 of 27
Professor

Re: Roaming in Canada

@dmdhr1

 

It includes unlimited calls and texts to the U.S. and 1GB of data.



"Customers helping customers; not always successfully"
Message 22 of 27
ACE - Expert

Re: Roaming in Canada

@dmdhr1 It's calling and texting to the US and Canada (and recieving) and 1GB of data (which does not come from your MSV plan), overages are $20 every time you break a 1GB boundary.

 

@dental919 Reads the posts, people are getting the free Canada roaming bonus by calling and polietly asking retention department for it. They do not have to give it to you so be sweet.  If they don't know what you're asking for call back and ask again (it's not "official" so not all people know about it).

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 23 of 27
Contributor

Re: Roaming in Canada

Thank you!

Message 24 of 27
Contributor

Re: Roaming in Canada

Apparently it is not being offered now and they removed it on my account without permission and refusing to add

Message 25 of 27
Contributor

Re: Roaming in Canada

I still have mine.

Message 26 of 27
Administrator

Re: Re: Roaming in Canada

Hello @tempsx01,


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Message 27 of 27
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