07-07-2016 3:51 PM
Great conversation. We just moved to QBC, CAN and I'm trying despearately NOT to have to change my number. I spoke with someone from ATT and they set me up with this roaming NA option with the 1GB data included and the additional GB for $20. As I was out and about today for the first time since adjusting my plan last night, I noticed I was connected but not really. My device/iphone 6 plus, kept asking me to turn on Roaming. I think that is the right thing to do but was afraid of extra expense. What are your thoughts? I will call ATT as well but gosh darn the wait time was soooooooo loooooongggg. Thanks!
- edited 07-07-2016 4:44 PM
@lisakugler I think at some point when they realize that more than 50% of your data / texting / calls is coming from outside the US for two consecutive months they may catch you ("If voice, text or data usage in Mexico and/or Canada exceed 50% of total usage for consecutive billing periods, AT&T may remove feature.").
That's the rule for the New Roam North America and (maybe) New Roam Mexico options, this Canada Roaming Bonus option doesn't really exist so the rules are hard (impossible) to find but I'd guess they are similar to the above.
It's the iPhone asking your to turn DATA Roaming on? Or it's text messages asking you? You'll need data roaming on to use data. Just turn it on and use it for a bit (make a call and use some data and send a text to a non-iPhone user) and then turn it off and then check your bill over the next few days (internation stuff can be slower to update).
(You might want to look at moving your number to a Google Voice line and have it forwarded (not sure how that works for Canada) or some other similar option)
AFAIK, there is not an option for New Roam North America with the 1GB (it's NA that uses your plan data or Roam Canada Bonus with 1GB), so make sure what your on-line account says. You need this on EACH line.
07-12-2016 7:06 AM
I called 611 last night and tried to do the Canada roaming just like my Mexico roaming, but the operator insisted that I could only do the passport deal.
I hung up and called again this morning and went to cancellations/retentions like you said and the operator was very helpful and got both of my phones on the Canada Roaming for $0.00. Unlimited talk and text and 1 GB of Data per month. $20 per GB after that.
THANK-YOU very much for the help.
07-12-2016 7:44 PM
I forgot to mention that discounted $5 off each line in the process. I have a 2 GB for 2 lines policy and I pay $75 per month for it.
07-28-2016 8:11 AM
I was able to add the Canada Roaming bonus on all my lines and they added an extra 5gb a month to my plan, no charge. The customer service rep (Damon)was great!
I hate to ask, but I was so concerned about my daughter being able to contact me from Montreal (her friend is in hospital there, she's travelling to see her) that I didn't ask exactly what the bonus entails. She can call me without the $$$ a minute charge?
07-28-2016 10:02 AM
@dmdhr1 It's calling and texting to the US and Canada (and recieving) and 1GB of data (which does not come from your MSV plan), overages are $20 every time you break a 1GB boundary.
@dental919 Reads the posts, people are getting the free Canada roaming bonus by calling and polietly asking retention department for it. They do not have to give it to you so be sweet. If they don't know what you're asking for call back and ask again (it's not "official" so not all people know about it).
05-25-2018 1:27 PM
To answer your request, allow me to invite you to private message. It is located in the Forum's Inbox found to the upper right- hand corner of this web page to gather more information. We take your account specific information seriously and want to take all precautions to keep it safe. Thank you for your assistance.
I look forward to hearing from you in private message.
Georgia, AT&T Community Specialist