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Poor/NO reception

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Poor/NO reception

For the last 3-4 months we've had a dramatic drop in reception quality on our phones. Calls won't connect and texts won't send. Others text me. It never comes through until hours later. I get voicemails for missed calls that never even rang. I've called in my complaint and was told it would be reported and fixed or they'd call me back. Neither happened. I am beyond ready to take my service and TV service elsewhere
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Message 1 of 3
Administrator

Re: Poor/NO reception

Hello @Tara.smith1982,

 

I can relate to you concern of not being able to use services.  I will be more than happy to help!

 

I recommend setting up Wi-Fi Calling on the phone to boost signal strength.  Our Device Support Page has a great step-by-step guide on how to set it up on the phone! After choosing your device’s make and model, please go to Tutorials > Calling > Wi-Fi Calling.

 

I also would like to check out the towers in your area, I am sending you a private message to your Forum’s Inbox to gather information. Please be on the lookout for my message!

 

Thank you for reaching out to the Community Forums! Have an amazing day!

 

Katie, AT&T Community Specialist


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Message 2 of 3
Administrator

Re: Poor/NO reception

Please disregard this post.

 

Thank you.

 

Katie, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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