Tutor
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3 Messages
Not receiving calls when we have full service
Can anyone tell me why calls that are being made to my wireless phone are not ringing my phone and going directly to my voice mail? This has happened multiple times and not only to me, but to other members of my family and other friends. It doesn't depend on the phone because I have heard from people with other devices, but I have an iPhone 4, my wife has an iPhone 3gs and it has happened to us multiple times. It happens when we are at work with full service and the phones are stationary. It has happened when traveling in different cities and even different states (again where we had full services -- 4-5 bars). We even tested it out one day sitting in the car together, with full service, she called my phone and it went directly to voice mail and my phone never rang.
This doesn't happen every time, but it does happen a lot and it happened today when our son tried to call both my wife then me on our cell phones and both times his calls went straight to voice mail and it was an urgent call about a schedule change with his school. We received the voice mails 30 minutes later... all the while the phones were in an area with full service (4-5 bars).
Very frustrated with AT&T service
jamileh
Former Community Manager
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5.2K Messages
12 years ago
I'm sorry you've had such a rough go. Will you please send me a private message with your name, account number, phone number and the best time to contact you? Let's get you in touch with someone who can review your account history and see if there is anything we can do to make this better.
To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.
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hubberducki
Contributor
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3 Messages
12 years ago
Thats how they provide service. Then they claim you to be in an area of good coverage, who cares what the bars say if the service isnt reflected in them.
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nycuser9000
Tutor
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7 Messages
12 years ago
jamileh yes I have done all that troubleshooting. I went to the at&t store and they changed my sim card. I talked to the customer support service at least 7 times about this and of course they went through all the steps (changing IMEI etc, as if they would help). My phone is also only a month old as I switched it in apple store since my old one was defective.
The fact that it seems so unbelievable to your employees that the service is so bad and want to have customers go through these dumb troubleshooting steps reflects major problems with at&t's management.
I asked them several times for a refund as I thought that was the least they could do for me. At some point one customer support rep committed to giving $120 refund and the call dropped!! The next rep wasn't willing to give a refund!!! I got $40 refund after many attempts but this of course doesn't compensate for the frustration and important calls I have missed over several months! I am switching to Verizon today.
Thank you for having me as a valued customer for so many years.
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MysticWolf410
Tutor
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4 Messages
12 years ago
Get that all the time here.....but it has gotten worse in the last month......last time the time from call to voice mail was 5 hours!
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sharma2013
Contributor
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1 Message
11 years ago
Same problem with me. We have 2 phones - one iphone5 and another HTC OneX. Both have the same issue. When somebody calls after 2-3 rings it goes to voicemail. But I can use my phone for making calls. This happens in only my residence area i.e. Solon, OH. I called helpdesk thrice and they did some troubleshooting but of no help.
Pls. help!!!
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coachhearn
Contributor
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1 Message
11 years ago
Did you ever find a solution for this problem? I am experiencing the same issue. Thanks.
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rinpoche
Contributor
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1 Message
10 years ago
I'm having this issue on a daily basis. I purchased an iPhone 4 through ATT last June, and live in a major metropolitan area. Never had this problem with Verizon ...
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wcarter77
Contributor
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1 Message
10 years ago
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Mejones06
Contributor
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2 Messages
10 years ago
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Mejones06
Contributor
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2 Messages
10 years ago
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