11-29-2011 8:31 PM
Can anyone tell me why calls that are being made to my wireless phone are not ringing my phone and going directly to my voice mail? This has happened multiple times and not only to me, but to other members of my family and other friends. It doesn't depend on the phone because I have heard from people with other devices, but I have an iPhone 4, my wife has an iPhone 3gs and it has happened to us multiple times. It happens when we are at work with full service and the phones are stationary. It has happened when traveling in different cities and even different states (again where we had full services -- 4-5 bars). We even tested it out one day sitting in the car together, with full service, she called my phone and it went directly to voice mail and my phone never rang.
This doesn't happen every time, but it does happen a lot and it happened today when our son tried to call both my wife then me on our cell phones and both times his calls went straight to voice mail and it was an urgent call about a schedule change with his school. We received the voice mails 30 minutes later... all the while the phones were in an area with full service (4-5 bars).
Very frustrated with AT&T service
03-28-2013 11:58 AM
Same problem with me. We have 2 phones - one iphone5 and another HTC OneX. Both have the same issue. When somebody calls after 2-3 rings it goes to voicemail. But I can use my phone for making calls. This happens in only my residence area i.e. Solon, OH. I called helpdesk thrice and they did some troubleshooting but of no help.
02-13-2014 7:50 AM
I'm having this issue on a daily basis. I purchased an iPhone 4 through ATT last June, and live in a major metropolitan area. Never had this problem with Verizon ...
08-08-2014 4:00 PM
09-27-2014 5:12 PM
09-27-2014 5:15 PM
09-28-2014 12:58 PM
08-20-2015 8:14 AM
I hate to inform you but this an AT and T problem. I went through all the trouble shooting you are suggesting twice. My phone still does the same thing. This is horrible service and I was told by a At&T rep that it has to do with my phone staying connected to my hometown tower so I have to hit airplane mode on and off to disconnect to that tower and connect to the closest tower. My husbandf and I pay enough money as it is to where i should not have to reset my phone everytime I leave my house.
10-12-2015 4:29 PM
08-26-2016 9:23 AM
09-17-2016 11:47 AM
03-01-2017 9:57 AM
Find the Unlimited Plan that works best for you at our Knowledge Sharing Session: Whole Lotta' Data Going On on Wed. 6/28 from 1-4pm ET / noon-3pm CT / 10am-1pm PT!
Find out the very latest about the new iPad Pros!
Are you looking to upgrade and activate your device?
Let us help make Ordering, Upgrading and Activating easy!
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!