Contributor
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1 Message
No service
I I'm extremely frustrated with AT&T....I recently switch from Verizion and since we have lost complete cell service 3 times including today. Why does this keep happening....and when we have service it's not that great anyway. Burnet Tx area!
ATTHelp
Community Support
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231.4K Messages
7 years ago
Good Morning @Casmallwood!
I would like to start out by thanking you for joining our services recently! Although I am elated to hear you have chosen us as your network provider, we never like to learn our customers are experiencing this type of service. Let’s go over some solution steps together now!
Since you have noticed the services to be lost, have you attempted to reboot your devices? By powering your phones off and back on, this can assist the device to refresh its systems and connections to our network.
I would also like to recommend downloading our free application called Mark the Spot. This great feature is provided for our customers to track and pinpoint when and where their services have faltered. This helps our technicians to maintain and improve the network for our customers everywhere!
If you are still running into problems, please feel free to run your device through our Troubleshoot & Resolve Tool. Select your make and model phone, and then please click on Calling to get started.
Let us know if you have any additional questions. We are always available for assistance.
Shenoah, AT&T Community Specialist
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