No service

Have same problem.  Removed battery and SIM and reinstalled.  Checked to see if I had a $$ balance.  Get same message--emergency service only.  Usually have 3 bars for reception--suddenly fell to 1 or bars.

Hello there @Chrissy36784 and @bHx8211!

We never like to hear of our customers experiencing service issues in their area. These days, it’s so important to have great service in order to maintain daily activities. I can help you check out this issue further!

Since your service started to display issues, have you attempted to restart your phone? By simply powering your phone off and back on, this can assist in refreshing your device connection to our network.

I also suggest downloading our free, awesome app called Mark the Spot. This app is downloadable unto your phone to notify us of any service problems in your area. What’s wonderful about this feature is it assists our network of any possible issues we can fix.

If you are still running into any additional problems, I also recommend running your phone through our Troubleshoot & Resolve tool. Select your make and model phone > Calling, this will specialize your troubleshooting to focus on the service issue.

Let us know how it works out. I hope you have a good rest of your week!

Shenoah, AT&T Community Specialist