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No Service or Searching – iPhone Troubleshooting By AT&T

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No Service or Searching – iPhone Troubleshooting By AT&T

 

Having trouble sending or receiving text messages on your Apple Device? Will your device not connect to the LTE network? Having trouble with your phone calls? Is your phone searching for the network or displaying a no service message? I know this can be a pain! In most instances, restarting your phone can resolve these issues. If not, resetting the network may and help with the issues below. Have an Android device? Check out our Android Text & Call article. 

 

Resetting the phones network may resolve:

  • Messaging trouble (images and texts)
  • Call Issues: Missing call, calls failing & some audio trouble
  • Internet Issue: slow loading, pages not loading 
  • Cellular Data Problems

Note: If your mobile device is unable to connect to your home internet, reset to the modem or router. If a reset does not work, perform a Network Reset as listed below. 

 

What does resetting the network do?

In a nutshell, it resync's the celluaor network settings on the device. 

  

To reset your device, perform the following:

Before your reset be awarePerforming these steps will remove any Bluetooth pairing and remove Wi-Fi passwords.  Please don’t perform this step if you don’t know your Wi-Fi password or know how to retrieve. You will not lose data like pictures, video or text.


1. From the home screen, tap the Settings icon.
2. The settings section will open, scroll down until you see General and select it.

iPhone_General.png

3. From the general screen, scroll down until you see the reset option. Select Reset.

iPhone_Reset.png 

 

 4. You will be taken to the reset screen. Select Reset Network Settings.

iPhone_ResetNetwork.png

5. If you phone is password protected, enter your code.  You will be taken to a new screen to reconfirm the network reset. Tap on Reset Network Settings and your phone will reset. 

iPhone_Confirm.png

 

Still having trouble? Check out the other solutions or chat with us!

 

Note: If you started experiencing these issues after your phone was dropped or received some type of impact, a reset may not resolve this as the phone may be damaged.

 

AlertIf the information below does not help, we may need to perform a back-end fix, chat with us to get this done.

 

ChrisZ, AT&T Community Specialist 

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 17
Community Support

Re: Help me fix my phone! Messaging & Call Failures! – Apple Device

Having trouble making calls? Issues with your messages? Not receiving pictures? Check out the information above! It may help!

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 17
Contributor

Trouble calling out and receiving calls on my Iphone

Up until 2 weeks ago my iPhone worked flawlessly from my home. Now however I am having problems calling on my iPhone and receiving IPhone calls.  When I dial a number, I get a "call failed" response, and I continue to get a "call failed" response each time I redial.  If I completely shut off the phone and start it up again, the iPhone works like it should.  What is the problem.

Message 3 of 17
Contributor

No messaging working photos NOT working

I can't send or receive text messages and my camera photos aren't backing up anywhere. Toolwhiz isn t working and I have to have photos downloaded for a very small business. Won't backup in gallery either.
Message 4 of 17
Contributor

Cannot send or receive any text

The other night my boss sent our work schedules in a group message by text messaging. The message appeared in my inbox but when i opened it all it displayed was the message details. In the bottom left hand corner it said "retrieve". When i would select "retrieve", i would get a pop-up that read, "receiving message" and it would go away but i never received the message. A few minutes later i went into my inbox and i still had the same text with only the message details and it gave me the option to "retrieve" again. Tried multiple times, but never received the actual message. This morning i woke up and the same text i received with only the message details and an option to retrieve was in my inbox about 5 times. My boss only sent his message once but looking at my inbox you would of thought he sent the same message about 5 times. I tried to retrieve those also, but still got nothing. And now im not able to send, nor am i receiving any of my text, whether it be a standard text, group message, or picture message. When i compose a message and press send i get a pop-up that says message sending and soon after another one that says message delivered. I sent my son a text and asked him to also try to send me a text while we were sitting in the same room together and he never received my text, nor did i ever receive his text. Everything was working fine and i was able to send and receive text before i tried opening the group mesaage that was sent to me by my boss. What is going on?
Message 5 of 17
Contributor

dropped calls

iPhone 7, dropped calls both incoming and outgoing. I have 4 bars of LTE, 3 bars of WiFi, why does this keep happening???

Message 6 of 17

Phone has no cell service

I have no cellular service. Phone has “searching” where my bars are supposed to be. My bill is paid and I have turned it off and on numerous times.  I have an iPhone 5s and all other features are working on wireless. I just can’t make or receive calls. No one else on my account is having issues and I am in the same location I have always been.

Message 7 of 17
Community Support

Re: Help me fix my phone! Messaging & Call Failures! – Apple Device

Hi @claytonR and @Christmascarol,

 

I moved your posts to our Apple Troubleshooting article. You will find information on how to resolve these issues and other troubleshooting steps.

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 17

Re: Help me fix my phone! Messaging & Call Failures! – Apple Device

I told you that I have tried all of those suggested fixes and it is still not working.

 

Message 9 of 17
Contributor

No service or searching

Is anyone else having issues with their iPhone showing no service or searching on the status bar?

Message 10 of 17
Community Support

Re: No service or searching

Hi @palmetto564,

 

Sorry to read of the trouble you are having with your iPhone. The no signal can be a big pain. I moved your post to our troubleshooting thread for this specific issue. You will find some steps to address this. 

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 11 of 17
Administrator

Re: No service or searching

Hi @palmetto564,


I am sorry you are having issues with iPhone service. I am elated to offer assistance with this!


I completely understand how important it is to have service on your iPhone at all times. The first thing I will suggest is our Troubleshoot & Resolve Tool as this has many options to fix service issues. Once you open the link, please select your make and model of device, then select Phone calls which will be under Service/ network issues. Let me know if you have any questions!


Have an amazing rest of your day!


Geovanni, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 17

Re: No service or searching

It is doing the "searching" thing again.  None of these troubleshooting tips were helpful.  I have tried everything posted on this site plus everything recommended at apple site except a hard reset of my phone.  If I do not have service by the time I get off work, I am going straight to another carrier and changing my service.  I have been with ATT for many years and have never had an issue that was not addressed quickly but this is ridiculous.  I need my phone to work.

 

Message 13 of 17
Contributor

No service issue on iPhone 8

My iPhone 8 says no service but shows that I am connected to WiFi and allows me to use WiFi. How can I fix this?

Message 14 of 17
Contributor

Brand new iPhone 8 not receiving text messages

I recently got a new iPhone 8 Plus on Monday 12/18. I have had two friends send me screen shots of texts that I never received. Is his a phone issue? Or ATT issue? I don’t like the idea on text messages not being reliable. Can anyone help? 

Message 15 of 17
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