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Mobile Troubleshooting - Help Information From Your Community Team!

 

Signal_Hub3.pngWelcome to the Mobile Troubleshooting Hub!

A One Stop Shop For Your Troubleshooting Needs! 

 

Service loss can be a pain! Not getting text messages or pictures, even worse!  What about your battery life? And your watch?! Check out some of our troubleshooting articles below! We have some great article below with some helpful answers and tips! Just click on the article that best suits your needs! 

 

No Service, No Signal, and no message Troubleshooting

Dropped Calls & Connectivity - Causes & Solutions!

iPhone -  Network Reset

Android - Network Reset!

Wi-Fi Calling - A MicroCell Alternative: Improve your experience with Wi-Fi! 

Internet & Wi-Fi - Connecting & Troubleshooting!

 

Hot Spot Troubleshooting 

Improve The Signal - Device Placement

Improve Wi-Fi - Setting Changes

 

Messaging & Voicemail Issues

Group Message - iPhone Fix

Group  Messaging - Android Fix

Group Text Limit - Things to know

Attachments Troubleshooting - Learn the requirements for attachments and steps to resolve.

Mobile Voicemail - Tips & Troubleshooting.  

 

Phone Sluggishness & Phone Protection 

Slow Mobile -  Tips on how to improve the performance of your device.

Hacked Phone - Protect your device! 

Call Protect - coming soon!

 

SIM Card Information & Troubleshooting

SIM Card Replacement

Hot Plug Alert - SIM Card Error Message 

Check SIM Card

 

Battery Saving

iPhone - Tips and Tricks

Android - Optimize Your Device

 

Watch Troubleshooting

Apple Watch 3 - Fix it!

Android Coming Soon!

 

Device Locking 

Apple, Android & Most Devices

 

If you do not find the answer you are looking for, not to worry, search the forums using the search bar above or Ask A Question! One of our community specialist, community members, or ACE's will help point you in the right direction! Check out our How-To Forum article to learn how to find more solutions and tips! 

 

More coming soon! 

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
58,519 Views
Message 1 of 30
Contributor

Phone won't send SMS text messages

In the last two weeks, my Samsung has stopped sending text messages.  There's 3 bars, but i get told "currently unable to send your message.  It will send when the service becomes available".  I know it's not the phone -- it's a dual SIM and can send texts in the UK with no problems at all.  It's an AT&T issue.  Help, please? 

Message 16 of 30
Contributor

Service

I bought this iphone SE and it has the worst service. Straight talker all around me have service and I don't. This is the baddest phone I have ever owned and my work is my phone and it has cost me a lot

 

Message 17 of 30
Contributor

No Service

I’ve had full bars of service at my house with AT&T as long as I’ve lived here. 

We were away from home for 4 days and came home on Saturday evening. It’s not Monday morning and my phone has said “No service” and I haven’t been able to make any phone calls or receive any. 

Message 18 of 30
Community Support

Re: No Service

Hi @Doug5077 and @GloverD713,

 

I moved your posts to our troubleshooting thread. It has some great information that goes over troubleshooting and explains why service/ the signal may be an issue. 

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 19 of 30
Contributor

Streaming service slow

For the past six months on my train I can barely work or stream anything but everyone around me that I talk to on the train can stream movies etc. I’m lucky if I can load a social media page.  I had a 7plus and now a X.  What gives?  It is like the service has gotten worse.  

Message 20 of 30
Tutor

Cannot Communicate with Anybody

Does anyone know what to do when your phone refuses to allow you to dial out?  It keeps disconnecting, no matter who I try to call, even AT&T Service.  Also, I can't get the chat on here to work.  When I put in my account info, it goes to my account status page, but doesn't connect to the chat.  This is very frustrating!

Message 21 of 30
Contributor

iPhone 7 reception and data use problems

Two months ago my Wife and I switched to new iPhone 7’s 

we have had horrible reception, dropped calls text messages that we sent were never received and messages sent to us we didn’t receive either. 

Also we used to both have iPhone 5’s and always had rollover data left. Now we burn through data like crazy and our habits haven’t changed. We have all updates and the att rep reset and updated our carrier settings. 

Nothing has helped. 

What can we do???

thanks 

 

Message 22 of 30
Contributor

security

can someone retrieve deleted texts from my i phone from there phone??

 

Message 23 of 30
Contributor

Re: Texts can not be received by recipient, but pictures and call can.

I'm trying to utilize the free hbo with my unlimited plan. but i don't have a cable provider just a roku

Message 24 of 30
Contributor

Re: Texts can not be received by recipient, but pictures and call can.

Almillonn

Message 25 of 30
Contributor

Re: Texts can not be received by recipient, but pictures and call can.

Gracias

Message 26 of 30
Tutor

Re: Texts can not be received by recipient, but pictures and call can.

I can't activate my wifi device (MR 1100), get message "Mobile Broadband Disconnect).  

Message 27 of 30
Contributor

Re: Texts can not be received by recipient, but pictures and call can.

I just got my ZTE blade spark a week ago and am missing a lot of text messages that just say 'downloading', but they never download.  I had a friend text me short msgs and they come in, but any text over 12 lines won't download.  Is there some setting to correct that ?

Message 28 of 30

Re: Texts can not be received by recipient, but pictures and call can.

I left Sprint for the same reason. Lousy service and couldn't receive or send calls from my home. I recently bought a cell booster and omg what a miracle!  My calls are clear as a bell.  No dropped anything and better quality than my landline  Wifi calling won't do it but a cell booster will.  

Message 29 of 30
Contributor

Re: Texts can not be received by recipient, but pictures and call can.

My brothers have Android phones and have AT&t service and they are able to send texts two more than 10 people. I also to have an Android and AT&t service and I cannot. I get an error saying that my provider has a limit. I need to be able to send text to more than 10 people as I need it for my job.

Message 30 of 30
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