- edited 11-20-2018 11:54 AM
Welcome to the Mobile Troubleshooting Hub!
A One Stop Shop For Your Troubleshooting Needs!
Service loss can be a pain! Not getting text messages or pictures, even worse! What about your battery life? And your watch?! Check out some of our troubleshooting articles below! We have some great article below with some helpful answers and tips! Just click on the article that best suits your needs!
No Service, No Signal, and no message Troubleshooting
Dropped Calls & Connectivity - Causes & Solutions!
iPhone - Network Reset!
Android - Network Reset!
Wi-Fi Calling - A MicroCell Alternative: Improve your experience with Wi-Fi!
Internet & Wi-Fi - Connecting & Troubleshooting!
Hot Spot Troubleshooting
Improve The Signal - Device Placement
Improve Wi-Fi - Setting Changes
Messaging & Voicemail Issues
Group Message - iPhone Fix
Group Messaging - Android Fix
Group Text Limit - Things to know
Attachments Troubleshooting - Learn the requirements for attachments and steps to resolve.
Mobile Voicemail - Tips & Troubleshooting.
Phone Sluggishness & Phone Protection
Slow Mobile - Tips on how to improve the performance of your device.
Hacked Phone - Protect your device!
Call Protect - coming soon!
SIM Card Information & Troubleshooting
Hot Plug Alert - SIM Card Error Message
iPhone - Tips and Tricks
Android - Optimize Your Device!
Apple Watch 3 - Fix it!
Android Coming Soon!
If you do not find the answer you are looking for, not to worry, search the forums using the search bar above or Ask A Question! One of our community specialist, community members, or ACE's will help point you in the right direction! Check out our How-To Forum article to learn how to find more solutions and tips!
More coming soon!
ChrisZ, AT&T Community Specialist
AT&T Customer Care
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Solved by: Go to Solution.
11-19-2017 4:10 PM
In the last two weeks, my Samsung has stopped sending text messages. There's 3 bars, but i get told "currently unable to send your message. It will send when the service becomes available". I know it's not the phone -- it's a dual SIM and can send texts in the UK with no problems at all. It's an AT&T issue. Help, please?
11-20-2017 4:24 AM
I bought this iphone SE and it has the worst service. Straight talker all around me have service and I don't. This is the baddest phone I have ever owned and my work is my phone and it has cost me a lot
11-20-2017 6:18 AM
I’ve had full bars of service at my house with AT&T as long as I’ve lived here.
We were away from home for 4 days and came home on Saturday evening. It’s not Monday morning and my phone has said “No service” and I haven’t been able to make any phone calls or receive any.
11-20-2017 6:53 AM
I moved your posts to our troubleshooting thread. It has some great information that goes over troubleshooting and explains why service/ the signal may be an issue.
ChrisZ, AT&T Community Specialist
11-20-2017 2:03 PM
For the past six months on my train I can barely work or stream anything but everyone around me that I talk to on the train can stream movies etc. I’m lucky if I can load a social media page. I had a 7plus and now a X. What gives? It is like the service has gotten worse.
12-18-2017 3:44 PM
Does anyone know what to do when your phone refuses to allow you to dial out? It keeps disconnecting, no matter who I try to call, even AT&T Service. Also, I can't get the chat on here to work. When I put in my account info, it goes to my account status page, but doesn't connect to the chat. This is very frustrating!
12-20-2017 5:59 PM
Two months ago my Wife and I switched to new iPhone 7’s
we have had horrible reception, dropped calls text messages that we sent were never received and messages sent to us we didn’t receive either.
Also we used to both have iPhone 5’s and always had rollover data left. Now we burn through data like crazy and our habits haven’t changed. We have all updates and the att rep reset and updated our carrier settings.
Nothing has helped.
What can we do???
03-24-2018 11:35 PM
I'm trying to utilize the free hbo with my unlimited plan. but i don't have a cable provider just a roku
06-20-2018 11:23 AM
I can't activate my wifi device (MR 1100), get message "Mobile Broadband Disconnect).
06-24-2018 5:48 PM
I just got my ZTE blade spark a week ago and am missing a lot of text messages that just say 'downloading', but they never download. I had a friend text me short msgs and they come in, but any text over 12 lines won't download. Is there some setting to correct that ?
07-18-2018 2:31 AM
I left Sprint for the same reason. Lousy service and couldn't receive or send calls from my home. I recently bought a cell booster and omg what a miracle! My calls are clear as a bell. No dropped anything and better quality than my landline Wifi calling won't do it but a cell booster will.
12-13-2018 9:06 AM
My brothers have Android phones and have AT&t service and they are able to send texts two more than 10 people. I also to have an Android and AT&t service and I cannot. I get an error saying that my provider has a limit. I need to be able to send text to more than 10 people as I need it for my job.