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Mobile Troubleshooting - Help Information From Your Community Team!

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Mobile Troubleshooting - Help Information From Your Community Team!

 

Signal_Hub3.pngWelcome to the Mobile Troubleshooting Hub!

A One Stop Shop For Your Troubleshooting Needs! 

 

Service loss can be a pain! Not getting text messages or pictures, even worse!  What about your battery life? And your watch?! Check out some of our troubleshooting articles below! We have some great article below with some helpful answers and tips! Just click on the article that best suits your needs! 

 

No Service, No Signal, and no message Troubleshooting

Dropped Calls & Connectivity - Causes & Solutions!

iPhone -  Network Reset

Android - Network Reset!

Wi-Fi Calling - Use Wi-Fi to receive your messages and calls! 

Internet & Wi-Fi - Connecting & Troubleshooting!

 

Messaging & Voicemail Issues

Group Message - iPhone Fix

Android Coming Soon! Check out this article from a community member! 

Attachments Troubleshooting - Learn the requirements for attachments and steps to resolve.

Mobile Voicemail - Tips & Troubleshooting.  

 

Phone Sluggishness & Phone Protection 

Slow Mobile -  Tips on how to improve the performance of your device.

Hacked Phone - Protect your device! 

Call Protect - coming soon!

 

SIM Card Information & Troubleshooting

SIM Card Replacement

Hot Plug Alert - SIM Card Error Message 

Check SIM Card

 

Battery Saving

iPhone - Tips and Tricks

Android - Optimize Your Device

 

Watch Troubleshooting

Apple Watch 3 - Fix it!

Android Coming Soon!

 

Device Locking 

Apple, Android & Most Devices

 

If you do not find the answer you are looking for, not to worry, search the forums using the search bar above or Ask A Question! One of our community specialist, community members, or ACE's will help point you in the right direction! Check out our How-To Forum article to learn how to find more solutions and tips! 

 

More coming soon! 

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please send us a private message.
Follow us on: Twitter @ATTCares and @DIRECTVService
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 20
Community Support

Re: Mobile Troubleshooting - Help Information From Your Community Team!

Having trouble with your devices? I know it can be a big pain and we all dislike it! Check out some helpful information above!

 

Need to order a phone? Setup Auto-Pay or order insurance? Check out our Mobile Ordering, Billing & Payment and Delivery article. 

 

ChrisZ AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please send us a private message.
Follow us on: Twitter @ATTCares and @DIRECTVService
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 20
Contributor

No service

My phone says no service even though my bill is paid. It is showing all bars on the signal strength. I can not receive or make calls. I have turned the phone off and back on. Still did not fix it

Message 3 of 20
Employee

Re: No service

did you call at&t? could be a provisioning issue. did you recently do an update?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 20
Contributor

my "bars" are constantly low or no signal

my "bars" are constantly low - this is new and i get "no service " often -I have had the same house and phone 

for years with no issues 

I struggle to get service now - 

the wi fi is fine - 

but the signal is pathetic

 

Message 5 of 20
Tutor

Cannot deliver text messages after iOS 11

My iPhone 6s just cannot send text messages after I updated it to iOS 11 beta, Now I'm using the public iOS 11, it still cannot work to send messages. 

Can anyone help?

Message 6 of 20
Contributor

Crappy phone service

AT&T's cell service is constantly dropping my calls recently. Super slow internet service. I did not experience this before and it's very annoying. It's been like this for a few months now. When are you (AT&T) going to step it up? We will switch to another carrier if the crapper service continues. We've a customer for 10+ years and pays over $300 in our bills each month.

Message 7 of 20
Community Support

Re: Crappy phone service

Hi @Afenug and @Hawaiianna,

 

I moved your posts to our troubleshooting thread. You will see some information above that should help resolve the trouble  you are having with your signals. 

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please send us a private message.
Follow us on: Twitter @ATTCares and @DIRECTVService
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 20
Contributor

I can’t receive calls on my iPhone 6

I can place calls but not receive them.  I can receive texts.  

Message 9 of 20
Contributor

NO service in house

All of a sudden there is NO service in my house. Been a loyal customer for years and never had this problem. WHAT? How can I find out what to do? If anything?

 

Message 10 of 20
ACE - Expert

Re: NO service in house

Use chat and let ATT know.  If you are postpaid, activate Wifi calling on eligible phones. 

 

(The following is included after all posts to save typing) We are customers too, NOT employees. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 20
Community Support

Re: NO service in house

Hi @MikeSledge and @geedais,

 

Sorry to read of the trouble you are having with your devices. I moved your post to our troubleshoot thread. It has some steps you can take that may restore service. If they do not, I recommend chatting with our teams

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please send us a private message.
Follow us on: Twitter @ATTCares and @DIRECTVService
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 20
Contributor

Texts can not be received by recipient, but pictures and call can.

My texts will not send but my pictures and phone calls all go through. If someone texts me, I get the text. It also says the texts sends but they still do not receive it. This happens with every contact. Please help me fix it.

 

Message 13 of 20
Community Support

Re: Texts can not be received by recipient, but pictures and call can.

Hi @KMLitton,

 

Sorry to read of the trouble you are having with your texts. I am not sure what device you have but I moved your post into our Mobile Troubleshooting thread. You will see message troubleshooting on the top of this article for Android and iPhone. This should help with the trouble you are having. If the issue persist, check out our device troubleshooting tool

 

ChrisZ, AT&T Community Specialist  

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please send us a private message.
Follow us on: Twitter @ATTCares and @DIRECTVService
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 14 of 20
Contributor

Re: Texts can not be received by recipient, but pictures and call can.

I agree with you - only I just switched from verizon.  I switched because verizon customer service is garbage, but cell service was great!  So now I have good customer service and the worst coverage ever!  Can't wait to leave At&T.  I live in the DC-metro area and have the worst coverage, so their coverage map is also garbage.

Their solution? factory reset my network and lose all my wifi passwords -ALL OF THEM!  

Message 15 of 20
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