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ts96944's profile

Contributor

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1 Message

Monday, June 29th, 2015 2:33 PM

Missing calls, going straight to voicemail

Noticing a huge amount of times of missing calls and people stating it is going to voicemail.  Problem is I don't get the voicemail and it also happens when I call people and they don't get the message.  I am going to start logging the amount of times this is happening for a credit.  

Community Support

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15.2K Messages

9 years ago

Hi there @ts96944

 

I’m sorry to hear you are experiencing missed calls which are going directly to voicemail. I’d be happy to help! Can you please answer the following so we can best assist?

 

  • Is this happening in all locations or one in particular?
  • What is your signal level where this is happening?
  • When did this start?
  • Make/Model of device?

 

If you could please send the answers to these as a private message along with your full name and cell number by Clicking Here, we can work together and get this resolved!

 

Thanks,

Charise

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