Scholar
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191 Messages
Massive degradation in AT&T service.
I have noticed that in the past two months my AT&T service has gone down the drain. Let me explain. At home my LTE signal has always been between -90db-100dbm. Now I notice it will often fall down to 4G (HSPA). Even the HSPA signal is horrible. It will often go to -114dbm on HSPA+. That told me something is seriously wrong. I have been using the same phone (iphone 5S). I even got a new sim card for it, restored it, and set it up as new - problems still persist. My mother's iPhone 5S also demonstrates the exact same problems. I have not seen a call drop in years until last week.
So when I called AT&T customer care, the rep advised me to use the Mark the Spot app on my iphone. I ran the app and it told me AT&T was aware of the problems in my area. Two days later I got a notification on there telling me the problem has been resolved; however, the data signal is still crap. LTE pings (latnencies) are still much higher than usual. Data speeds are generally slower.
Correct me if I am wrong, but isn't AT&T service suppose to get better and stronger? I just hope network enhancements are being made to my area so that the service can improve. It is intolerable to have a good signal for years, then degrade it.
Perhaps T-Mobile wants my business. Our iPhones are already unlocked.
This is a Chicago suburb.
ATTDmitriyCM
Former Community Manager
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10.4K Messages
10 years ago
Hello @MJB0188
Are you only seeing this issue at home? Do you have a house or an apartment? It's possible that some additions or improvements, that either you or your neighbors had done, might be affecting your service quality. Also, if you're having issues at home, do you have wi-fi?
Thanks,
Dmitriy
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MJB0188
Scholar
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191 Messages
10 years ago
Not always. Somtimes the signal will be -110dbm, then -85dbm. I have wifi at home. I am just curious if you AT&T guys can check on the towers in my area to see if any work is being done to them.
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
10 years ago
Our team will be happy to check that you. Please send us a private message by clicking here, please include your name, phone number, account number and the best time you can be reached.
Thanks,
Dmitriy
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ComputerChris
Contributor
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3 Messages
10 years ago
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Aaron_J
Contributor
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1 Message
8 years ago
I have been with AT&T for around 7 years now. I too have notice that my service has gotten progressively worse sinse I first started with them.
At my home for example, I use to get good service. We originally had Sprint and switched because Sprint service did not work at my new home. So We went with AT&T and we loved it out of the box. 7 years later is is horrible at my home. I got the Microcell and promply took it back as it took up way too much bandwidth on my internet service. Not sure what is going on but I feel as if I pay top price for mediocre service.
It is not just my home either. My work place used be great for signal as well and now it has drastically dropped. Around town when I used to get great reception it is now hiot and miss. I really would like to know what is going on with AT&T service. Maybe it may be time to switch again...
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MissingVZW
Contributor
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1 Message
8 years ago
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David606
Employee
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3.5K Messages
8 years ago
@ComputerChris The terms of the user agreement clearly state data speeds are not guaranteed. It also states that coverage and reception are not promised.
The FCC isn't going to do anything because you're bound to that agreement. Your only option is to vote with your wallet and switch carriers.
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pgrey
Master
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3.5K Messages
8 years ago
I've been seeing some pretty severe degradation at my home too(about 10-25% of "normal"), so I went ahead and reported it.
I got the "we're having a technical issue at your location right now", which makes me wonder, would I get the same message if I drove around a bit...
Hopefully I'll get a notifiation that something has been fixed.
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ComputerChris
Contributor
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3 Messages
8 years ago
I can understand your frustration. The next best thing to do is document
the location/s and then go to the FCC's website to file a complaint. Get at
least a month's worth of outages at the locataion/s and then report to the
FCC. I guarantee AT&T will respond. Keep in mind it may take a while but
you will need to follow up. Mine too a year to resolve. Good luck let me
know if I can help.
Chris [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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acfktz
Contributor
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1 Message
6 years ago
We've had ATT for years, same home same location same WIFI (what does that matter). After completely trouble service data and call, now I can't even make a phone call. I will be switching to a new carrier, as this is non-functional service. FTC induced?
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