Contributor
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1 Message
Loss of service continually
I used to have great service when I first switched to AT&T. The past couple of weeks I constantly have no service, even in my home. I'm using all of my data because I can't text and can only keep in touch through Facebook messenger. It is frustrating to pay so much for something that doesn't work.
ATTHelp
Community Support
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231.5K Messages
7 years ago
Good afternoon @Ddtootsie,
I am so sorry to learn you have been experiencing issues with your service. I understand how important it is to have great service where you live. I would be more than happy to look into the area for you!
I’ll be sending you a private message to your Forum’s Inbox shortly. I would like to gather a few more details from you so I can check the area and see if we have had any reports of service issues. Please be on the lookout for this, as it will be arriving shortly, and can be located in the top right hand corner of your screen.
Another great way to help let us know of current issues you may be experiencing is by using our wonderful Mark the Spot app! This is a free app which can be downloaded to most iOS, Android, Window, and Blackberry devices. It allows you to send us reports of the issue you are experiencing, and we are able to use this to help better network optimization and performance.
I look forward to working with you and wish you a wonderful rest of your day!
Austin, AT&T Community Specialist
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