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Posted May 28, 2014
2:02:11 PM
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LTE in San Diego

For the past few months I have been having issues with getting LTE in many parts of San Diego.  I have an iPhone 5S.  I was at Petco park and had slow internet connection.  I get Edge in some parts of North County (North San Diego County).  I have used Mark The Spot app, I have reset my network settings, I even got a new SIM card.  Another person on my contract who has the LG G2 and he has been having issues too.  So it isn't Apple.  Can anyone tell me what I can do to get this fixed?

 

Thanks

For the past few months I have been having issues with getting LTE in many parts of San Diego.  I have an iPhone 5S.  I was at Petco park and had slow internet connection.  I get Edge in some parts of North County (North San Diego County).  I have used Mark The Spot app, I have reset my network settings, I even got a new SIM card.  Another person on my contract who has the LG G2 and he has been having issues too.  So it isn't Apple.  Can anyone tell me what I can do to get this fixed?

 

Thanks

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

LTE in San Diego

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Jun 1, 2014 5:15:51 PM
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ACE - Guru

AT&T, I am wondering if anyone saw my post and is able to tell me what I can do to get this issue fixed. 

AT&T, I am wondering if anyone saw my post and is able to tell me what I can do to get this issue fixed. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: LTE in San Diego

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Jun 1, 2014 6:55:45 PM
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I do not believe that AT&T looks at this forum. To me, it sounds like you are experiencing network congestion and capacity issues. The best thing to do is use the Mark the Spot application and call into Customer Care so they can let the networking department become aware of the issue you are encountering. And also, for a short term solution, perhaps you should disable LTE on your phone so you can get on the 4G HSPA+ network. Maybe the HSPA+ network is not as congested. Oftentimes, I find that during congested times of the day and in metropolitan areas, the speeds found on the 4G HSPA+ network are faster than on the 4G LTE network. Hope this helps.
I do not believe that AT&T looks at this forum. To me, it sounds like you are experiencing network congestion and capacity issues. The best thing to do is use the Mark the Spot application and call into Customer Care so they can let the networking department become aware of the issue you are encountering. And also, for a short term solution, perhaps you should disable LTE on your phone so you can get on the 4G HSPA+ network. Maybe the HSPA+ network is not as congested. Oftentimes, I find that during congested times of the day and in metropolitan areas, the speeds found on the 4G HSPA+ network are faster than on the 4G LTE network. Hope this helps.

Re: LTE in San Diego

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Jun 1, 2014 7:29:34 PM
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ACE - Guru

Thank you for the reply, but I have had AT&T reply to my posts on here before.  I have not call Customer Care, but I have used the Mark the Spot and have talked to reps at a corporate AT&T store and they said that they will replace the SIM card, but if it was still acting up that it was the phone(apple).  Then I talked to my friend who is on my contract and found that his phone was too acting up that it wasn't apples fault. I will try calling tomorrow to see if they can help.  Thank you again for the suggestions. 

Thank you for the reply, but I have had AT&T reply to my posts on here before.  I have not call Customer Care, but I have used the Mark the Spot and have talked to reps at a corporate AT&T store and they said that they will replace the SIM card, but if it was still acting up that it was the phone(apple).  Then I talked to my friend who is on my contract and found that his phone was too acting up that it wasn't apples fault. I will try calling tomorrow to see if they can help.  Thank you again for the suggestions. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: LTE in San Diego

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Jun 1, 2014 7:46:21 PM
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ACE - Guru

Oh yeah the time that I get the issues in one of the areas is at 5:30 in the morning. Don't think that it would be congested at that time. 

Oh yeah the time that I get the issues in one of the areas is at 5:30 in the morning. Don't think that it would be congested at that time. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: LTE in San Diego

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Jun 10, 2014 8:19:00 AM
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ACE - Guru
So I talked to Paige with ATT, and found out that there are some towers deteriorating in the areas that I visit frequently. Supposedly they were to be fixed yesterday. I will see how my coverage is today and tomorrow.
So I talked to Paige with ATT, and found out that there are some towers deteriorating in the areas that I visit frequently. Supposedly they were to be fixed yesterday. I will see how my coverage is today and tomorrow.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: LTE in San Diego

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Jun 12, 2014 8:26:09 AM
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ACE - Guru

Ok so in Carlsbad 92008 the service is better, but I was in San Marcos 92078 cross streets Hillhaven Dr and Linda Vista Dr and the data speed is slow.  Is AT&T working on the towers here in San Diego for the VoLTE the reason that a lot of the areas are having slow data?

Ok so in Carlsbad 92008 the service is better, but I was in San Marcos 92078 cross streets Hillhaven Dr and Linda Vista Dr and the data speed is slow.  Is AT&T working on the towers here in San Diego for the VoLTE the reason that a lot of the areas are having slow data?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: LTE in San Diego

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Jun 13, 2014 10:32:47 AM
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Community Manager

Hello, deenalove08!

 

Thanks for posting. I'm glad your service seems to be better in Carlsbad. As for the San Marcos area, I would follow tomms11's advice and use AT&T's Mark the Spot app to report the coverage issues. This will send us another notification to have a tech look into this for you.

 

Let me know if you have any other questions or concerns. 

 

-Mariana


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Hello, deenalove08!

 

Thanks for posting. I'm glad your service seems to be better in Carlsbad. As for the San Marcos area, I would follow tomms11's advice and use AT&T's Mark the Spot app to report the coverage issues. This will send us another notification to have a tech look into this for you.

 

Let me know if you have any other questions or concerns. 

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: LTE in San Diego

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Jun 13, 2014 10:48:25 AM
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ACE - Guru

Well the mark the spot app doesn't work on anything but iPhones. My friend who is on my account lives in this area and he uses android. So he is unable to use this app therefore the best thing for me is either call CS or go on here. Going on here let's other people know that that there are issues in this area. 

Well the mark the spot app doesn't work on anything but iPhones. My friend who is on my account lives in this area and he uses android. So he is unable to use this app therefore the best thing for me is either call CS or go on here. Going on here let's other people know that that there are issues in this area. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: LTE in San Diego

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Jun 13, 2014 10:53:26 AM
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Community Manager

Hello, again!

 

The Mark the Spot app is in fact available for Android. Is your friend having trouble downloading it to his Android device? If so, has he done some basic troubleshooting and checked to make sure that his phone's software is up to date?

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, again!

 

The Mark the Spot app is in fact available for Android. Is your friend having trouble downloading it to his Android device? If so, has he done some basic troubleshooting and checked to make sure that his phone's software is up to date?

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: LTE in San Diego

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Jun 13, 2014 11:25:14 AM
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ACE - Guru

Yeah he has done the troubleshooting for this issue. I know that for this app on android that it has a lot of bad reviews saying that it doesn't work. 

Yeah he has done the troubleshooting for this issue. I know that for this app on android that it has a lot of bad reviews saying that it doesn't work. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: LTE in San Diego

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