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International plan

I added the international plan while I'm in Mexico to call back home to US. It isn't working, I dial +1 areacode number and it automatically ends call after about 5 seconds. What am I doing wrong??

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Message 1 of 8
ACE - Sage

Re: International plan

You do not dial a 1 when calling another US number.  Dial the number as if you were in the US.

 

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Message 2 of 8
ACE - Expert

Re: International plan

@lizdance40 It shouldn’t matter, the call should go through either way, with the +1 or without. There must be some other reason for the calls failing. @Beckster22, what plan do you have and what international plan did you add? If you have postpaid service, make sure you have the international “pay per use” feature on your account.

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Message 3 of 8

Re: International plan

I have the $30/mo Gophone plan. I added international calling just for this month but it will not work. Whenever I try to call the US there is a message in Spanish I don't understand. I can't text either as they do not go thru. Very disappointed as I wanted to use my phone here. I tried dialling with and without the prefix numbers. Anyone have an idea??

Message 4 of 8
ACE - Sage
Solution
Accepted by Administrator (Administrator)
Accepted by Lingoes
‎11-01-2017 9:48 AM

Re: International plan

Well that explains it.  There is no roaming plan addition for Gophone.  You added a long distance plan for calling FROM the US TO other countries.  It doesn’t cover roaming out of the US

You must have a $45 plan or higher to roam in Mexico or Canada with no charges.

https://www.att.com/prepaid/plans.html

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 5 of 8
ACE - Expert

Re: International plan

As @lizdance40 points out, only the $45 and $65 plans include calls from Mexico, all other plans are charged by the minute. @Beckster22 Since you don’t have one of those plans, your calls aren’t going through likely because you don’t have enough money on your account to pay for the calls. You need to add money to your account.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 8

Re: International plan

Ugh! Why is it offered to where I can add it on my account! So disappointing! Thanks all for the info. 

Message 7 of 8
ACE - Sage

Re: International plan

@Beckster22  You have to add the right plan.  You specifically added a long distance plan.

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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