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International Calls: Land, Water, Snow, Be Ready Before You Go

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International Calls: Land, Water, Snow, Be Ready Before You Go

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Planning on traveling outside of the country? Are you going on a one day trip? Wondering what is the best International Data plan while you are away?  Wondering what your bill is going to look like? If you have these questions or any others, join us for our next Knowledge Sharing Session, International Calls: Land, Water, Snow, Be Ready Before You Go, where the AT&T experts will be there to answer your questions!

 

Traveling before our Knowledge Sharing Session? Not to worry, you can still check out our plans to see what best suits your needs!

 

Not sure what plan works for you, you can check with our Online Travel Tool Based on your destination!

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 70
Community Support
Solution
Accepted by topic author Community Support
Accepted by ATTCustomerCare
‎05-08-2018 11:57 AM

Re: International Calls: Land, Water, Snow, Be Ready Before You Go

Join us for our Knowledge Sharing Session, International Calls: Land, Water, Snow, Be Ready Before You Go, May 24th!

 

Asking our experts a question is easy!

 

  1. Be sure you're logged in to the Community.
  2. At the bottom of the page, look for the empty text box where you can type your question.
  3. When you are done, just click Reply.

When signed in, you’ll see a subtle pop-up message on the bottom right-corner of your browser when our experts are replying to your question.

 

Along with these real-time notification pop-ups, you have a Notifications counter next to your blue Private Message (PM) envelope, in the upper right corner of your browser. When you're signed in, you'll see the number of notifications awaiting your review.

 

And – if you are signed in – you'll have a chance to win some prizes!

 

Now let's meet some of our experts for our May 24, 2018 International Calls session!

 

 

Wow, this sounds like a world of fun!  Now let's meet our panels of experts.

 

 

 

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@adidaskid808 - Award for Community Excellence recipient adidaskid808 joined the community in September, 2011.  He's our only ACE living in Canada, and was our May, 2014 ACE of the Month.  He's created 70+ Accepted Solutions, earned 31 badges and been given 130+ kudos. He also participated in earlier knowledge sharing sessions, You're Never on Your Own with GoPhone and Hello World.  Adidaskid808 lives in Canada and travels extensively, so he knows international calling.

 

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@ATTCares began assisting customers in 2010.  This team of three AT&T Technical Managers (David, Chris, and Jared)   with a combined 25 years of corporate experience -  are always looking to share solutions with customers in the Community! 

 

 

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@ATTTimCS joined the community in February 2016, with more than 15 years of AT&T experience..  In addition to interacting with amazing community members daily, Tim’s favorite part of his role is learning.  Every day he learns something new because of a great questions someone in the community has asked.  Outside of AT&T, he is a proud father of two daughters, and spends most of his free time camping and teaching his eldest how to drive……(gulp).  Tim is now a strong believer in “It Can Wait."

 

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@KYL0REN enjoys a 15-minute commute from Ohio to Wheeling, West Virginia each day where he's a customer service specialist.  He's a TV fan and movie junkie - loves  DIRECTV NOW, Netflix, and Amazon Prime video.  Call him a "cord cutter!".

 

 

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 @lizdance40 - Award for Community Excellence (ACE) recipient LizDance40 joined the community in February, 2014.  She shared her technical expertise in the  August, 2016 Straight Outta Data Session, the December, 2016 Full Stream Ahead session,  the  February, 2017 You're Never on Your Own with GoPhone session , the October 2017 Hello World session and the Unwrapped session. She's authored more than 1.2k  Accepted Solutions, earned 35 badges and 3k+ kudos, plus authored two blogs:  Data Management and Wireless Service: 10 Things You Need to Know. Read more about her in her March 2016 ACE of the Month interview.

 

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When @TecGirlGuru isn't spending time with her children and family, she's spending all her other time with her AT&T family of eight years. She's currently part of the Advanced Technical Support Team.  She enjoys making a difference and resolving technical, billing and International account issues with our customers.

 

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@YoureSoCool has been with At&t 5 years working in advanced tech support and warranty also international tier2.  In his free time, he likes to game, watch movies and build pcs, living in sunny Florida.

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 70
ACE - Professor

Re: International Calls: Land, Water, Snow, Be Ready Before You Go

Hi I am here waiting for question Smiley Happy Smiley Happy 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 70
Community Manager

Re: International Calls: Land, Water, Snow, Be Ready Before You Go

Hi everyone,

 

The session is now open for and the experts are standing by to answer any of your questions!

 

Ask away... and stay tunes for some quizzes and prizes!


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Message 4 of 70
Community Manager

Re: International Calls: Land, Water, Snow, Be Ready Before You Go

Hey @adidaskid808,

 

Welcome! It's good to have you with us.


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Message 5 of 70
Tutor

Re: International Calls: Land, Water, Snow, Be Ready Before You Go

hello, wondering on the logistics of the international day pass.  if i am out of the country for a number of days will my account automatically be billed for each day the phone cell service is turned on or how does that work.  e.g. if i want to use the cell phone camera only for a day can i turn off cellular service and not be billed the day pass rate?

Message 6 of 70
ACE - Professor

Re: International Calls: Land, Water, Snow, Be Ready Before You Go

Let me keep the ball rolling.
If you're travel internationally,try and get yourself a cheap unlocked phone that will work locally.
Bad people are everywhere.
You don't like your IPhone X or Samsung S9+ stolen while on holiday.Man Frustrated

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 70
Employee

Re: International Calls: Land, Water, Snow, Be Ready Before You Go


@david.9 wrote:

hello, wondering on the logistics of the international day pass.  if i am out of the country for a number of days will my account automatically be billed for each day the phone cell service is turned on or how does that work.  e.g. if i want to use the cell phone camera only for a day can i turn off cellular service and not be billed the day pass rate?


@david.9

 

Hi David,

International Day Pass' 24-Hour access will begin when a call is made or received, a message is sent, or data is used.

 

@adidaskid808

Thanks for your response

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 70
Tutor

Re: International Calls: Land, Water, Snow, Be Ready Before You Go

i hear you there, but if i buy a cheap phone over there then i will be bringing an expensive camera so its apparently either my phone or camera being stolen Smiley Sad   final question:  data or whatever is used on the day pass comes out of my regular plan correct, it is not unlimited..

Message 9 of 70
ACE - Professor

Re: International Calls: Land, Water, Snow, Be Ready Before You Go

Cell phone are easy target to get stolen.
Second hand market are everywhere for cell phones.
Some Asia counties got people sitting on the street with billboard buying this type of phones for cash.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 70
Employee

Re: International Calls: Land, Water, Snow, Be Ready Before You Go


@david.9 wrote:

i hear you there, but if i buy a cheap phone over there then i will be bringing an expensive camera so its apparently either my phone or camera being stolen Smiley Sad   final question:  data or whatever is used on the day pass comes out of my regular plan correct, it is not unlimited..


@david.9

 

David you are absolutely correct. International Day Pass allows you to use your home plan while roaming internationally in over 100 countries

https://www.att.com/shop/wireless/international/global-countries.html

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 11 of 70
Community Manager

Re: International Calls: Land, Water, Snow, Be Ready Before You Go

Hello everyone,

 

We thought we'd go ahead and have a quick pop-quiz here shortly. The first signed in person to reply with the correct answer will win a $25 gift card!

 

Now, in order to participate you ...

  1. Must be registered and signed in as a Forum user. So if you haven't signed in or registered with the AT&T Community Forum, do so now!
  2. Must reply with the correct answer to our multiple choice question (A, B, C or D)
  3. Must only reply once per question.
  4. Must be 18-years old or older.
  5. Must not be an employee of AT&T or any of it's affiliated companies or partners

Finally, you are not allowed to be a repeat winner. You can only win once. 

 

Stay tuned and please make sure to refresh your page, the first quiz is coming up shortly.

 

Good luck, everybody!

The AT&T Community Team

 

NO PURCHASE NECESSARY. Open only to legal residents of the United States & District of Columbia, 18 years of age or older. Void where prohibited. Subject to Official Rules at https://forums.att.com/t5/custom/page/page-id/contest-rules#contest-five. Sponsored by AT&T Services, Inc., 208 S. Akard, Dallas, Texas 75202.


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Message 12 of 70
Community Manager

Re: International Calls: Land, Water, Snow, Be Ready Before You Go

All,

 

It’s time for our first pop quiz! The first signed in Forum user to reply to this thread with the correct answer (A, B, C or D) will win a $25 gift card! 

 

  1. Which plan will allow you to roam in Canada & Mexico with no roaming charge?
    1. AT&T Travel Plan
    2. AT&T Unlimited Plan
    3. AT&T North America Plan
    4. AT&T Backpack Plan

NO PURCHASE NECESSARY. Open only to legal residents of the United States & District of Columbia, 18 years of age or older. Void where prohibited. Subject to Official Rules at https://forums.att.com/t5/custom/page/page-id/contest-rules#contest-five. Sponsored by AT&T Services, Inc., 208 S. Akard, Dallas, Texas 75202


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Message 13 of 70
Tutor

Re: International Calls: Land, Water, Snow, Be Ready Before You Go

c

Message 14 of 70
Community Manager

Re: International Calls: Land, Water, Snow, Be Ready Before You Go

Hi @david.9

 

It's very close, but not quite it, there is a feature by a similar name that's included in some plans, but the plan is called something else. You can still try againSmiley Wink

 

Dmitriy


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Message 15 of 70
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